Call Center Officers

5G-Starlink Pte.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

5G-Starlink Pte. is seeking individuals with a desire to resolve issues over the phone, providing a friendly, professional customer experience. The role requires 1–2 years in customer service or a contact centre, English proficiency, and weekend availability.

Immediate start preferred. Responsibilities include handling hotline/email inquiries, coordinating with internal teams, and ensuring timely closure of all requests.

Qualifications

• 1–2 years relevant experience in customer service or contact centre.
• Proficient in English and/or any Mother Tongue Dialect.
• Able to start work immediately or on short notice.
• Able to work on weekends (as/when necessary).

Responsibilities

• Handle customer service hotline and provide excellence customer experience
• Provide quality customer service to customers over phone and/or email
• Coordinate with internal department/teammates and ensure closure of all customer service calls/emails
• Resolve customer queries efficiently and escape problems/issues promptly
• Other ad-hoc duties as assigned

Skills

Customer service

Communication skills

Work independently

Adaptability

Deadline pressure

Job description

We are looking for Individuals who have a desire to help resolve issues over the Phone. Ability to \"smile\" thru the Phone is an important

Pr-requisite.

• Handle customer service hotline and provide excellence customer experience
• Provide quality customer service to customers over phone and/or email
• Co-ordinate with internal department/teammates and ensure closure of all customer service calls/emails.
• Resolve customer queries efficiently and escape problems/issues promptly
• Other ad-hoc duties as assigned
  

Requirements

• Proficient in English and/or any Mother Tongue Dialect
• 1 to 2 years relevant experience in customer service or contact centre
• Customer-oriented with good interpersonal and communication skills
• Ability to work independently with minimum supervision
• Ability to handle pressure and tight deadlines
• Able to start work immediately or within short notices will be preferred
• Able to work on weekends (as & when necessary)