Customer Service Officers

Euconair Services Pte Ltd; Singapore; On-site; SGD 22,000 - 33,000; Full time

Job summary

EuconAir Services Pte Ltd in Singapore seeks a Customer Service Coordinator to manage customer communications, scheduling for aircon servicing, repairs and installations, and to prepare quotations.

You will maintain accurate job records, input data daily, follow up on orders, and assist with after-sales support to ensure customer satisfaction and repeat business.

Qualifications

• Strong communication in English and Chinese.
• Customer service experience preferred.
• Basic knowledge of air-conditioning systems.

Responsibilities

• Respond to customer calls and chats about aircon servicing, repairs, and installations.
• Schedule and coordinate technician assignments to optimize jobs.
• Prepare accurate quotations for service scope and approvals.
• Input job data daily to keep records up to date.
• Follow up on orders and resolve customer complaints to ensure satisfaction.

Skills

English

Chinese

Customer service

Air-conditioning basics

Job description

Company Overview

EuconAir Services Pte Ltd, established in 2007, provides air conditioning, mechanical, and ventilation system services across Singapore, serving customers of all sizes with steady growth to meet market demands.

Job Summary

You will manage customer communications and scheduling for aircon servicing, repairs, and installations while preparing quotations and maintaining accurate job records to support smooth operations and customer satisfaction.

Responsibilities

• Respond promptly to customer calls and WhatsApp enquiries about aircon breakdown checks, servicing, installation, and booking to ensure timely support

• Schedule and coordinate technician assignments to optimize job order completion and resource use

• Follow up on job orders and resolve customer complaints to maintain service quality and customer satisfaction

• Conduct after-sales follow-up to confirm service effectiveness and encourage repeat business

• Prepare accurate quotations based on customer requirements and service scope to facilitate sales and approvals

• Input job data into the company system daily to maintain up-to-date records for operational tracking

• Perform daily customer reconciliation to ensure billing and service records are accurate and complete

• Apply basic knowledge of common air-conditioning systems to assist in customer enquiries and technician coordination

Required competencies and certifications

• Demonstrate a positive working attitude to support team collaboration and customer service

Preferred competencies and qualifications

• Basic knowledge of common air-conditioning systems

• Proficiency in English and Chinese to communicate effectively with diverse customers and team members

Other Information

Working Location

• Kaki Bukit, Singapore

Working Hours

• Monday to Friday: 8:30am - 5:30pm

• Saturday: Half day (home-based, standard office hours)

Compensation

• Fresh / <2 years experience: S$2,000 - S$2,300 monthly basic salary

• 2-5 years relevant ACMV customer service experience: S$2,400 - S$3,000 monthly basic salary

Application Process

• Contact Ms Shirley (HR) via phone (+65 052) or email (@euconair.com)

• No agents please