Customer Service Officer (Higher Education/ East) Singapore Customer Service 9-September-2026

TDCX; Singapore; On-site; SGD 36,000 - 58,000; Full time

Benefits offered by this job

Attractive remuneration and great perk

Comprehensive medical, insurance, and社

World-class workspaces

Engaging activities and recognition

Strong learning and development plans

Positive work culture that enables"

Easy-to-access location with direct PT

Flexible working arrangements

Coaching and mentoring from experts

Join a global company, industry awards

Job summary

TDCX Group is hiring a Customer Service Officer (Higher Education/ East) in Singapore. You will deliver outstanding service across phone, email and chat, understanding customer needs and providing tailored solutions. The role emphasises first-contact resolution, teamwork, and continual process improvement.

Candidates should have a diploma or equivalent, at least 3 years in customer service, and strong English skills. Proficiency in MS Office and comfort with multiple systems are required.

Qualifications

• Diploma or GCE ‘O’ Level/ Higher Nitec with at least 3 years of experience in the Customer Service industry.
• Effectively bilingual with strong command of spoken and written English.
• Proficient in MS Office applications and comfortable with multiple computer systems.

Responsibilities

• Provide excellent multichannel customer support via phone, email and chat.
• Identify customer needs and offer tailored solutions.
• Ensure first contact resolution and timely follow-up with partners and internal teams.
• Contribute to continuous improvement of processes to enhance satisfaction and efficiency.
• Build sustainable customer relationships and deliver long-term value.
• Perform other duties as assigned to support quality management standards.

Skills

Bilingual English

Customer handling

Time management

Strong communication

Education

Diploma or GCE’O’ Level / Higher Nitec

Tools

MS Office

Job description

Customer Service Officer (Higher Education/ East)

Posted date 10 Sept 2026

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Establish a positive, consistent, and timely interaction that meets the customer’s needs effectively by providing excellent support experience across different platforms (phone, email and chats).
• Identify customer's needs. Apply critical thinking and research to offer tailored solutions that address their specific needs.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
• Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency.
• Foster customer loyalty by providing exceptional service and paying close attention to details.
• Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of the company

Who are we looking for?

• Diploma or GCE ‘O’ Level/ Higher Nitec with at least 3 years of experience in the Customer Service industry.
• Effectively bilingual and articulate with a strong command of spoken and written English.
• Proficient in MS Office applications with excellent keyboard skills.
• Possess good customer handling skills with a positive mindset.
• Team player who is able to adapt in a fast-paced environment.
• Strong time management skills and motivation to exceed expectations.
• Comfortable working with computers and multiple systems.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

Job Segment: BPO, Quality Manager, Advertising, Operations, Customer Service, Quality, Marketing, Bilingual