Customer Service Officer / Concierge (Property Management)

CBRE Pte Ltd; Singapore; Vor Ort; SGD 33.000 - 51.000; Vollzeit

Zusammenfassung

CBRE Pte Ltd is seeking a customer-oriented Concierge to assist guests, residents and visitors, delivering premier frontline service at the property. The role involves greeting guests, handling inquiries, and supporting the property management team with administrative tasks.

The position requires flexibility for rotating shifts including public holidays and weekends, plus relevant certifications or diplomas.

Qualifikationen

• Experience in customer service or frontline work is a strong advantage.
• Good interpersonal and communication skills are essential.
• Self-driven and a team player with a positive attitude.

Aufgaben

• Greet guests and residents warmly and professionally; assist with inquiries.
• Maintain accurate records of service requests and track status.
• Provide administrative support to the Property Manager and team.
• Follow security and emergency procedures and respond calmly to incidents.

Kenntnisse

Customer service experience

Interpersonal skills

Communication skills

Team player

Flexible schedule

Ausbildung

A levels / O levels / Diploma

Jobbeschreibung

ABOUT THE ROLE:

You will be supporting to assists guests, residents and visitors, provide customer service support for, area locations and other concierge service needs. Complete records, reports and other duties as required and assigned.

WHAT YOU WILL DO:

• Displays a good disposition with warm, friendly, professional greeting to all those entering the property. Answers telephone in friendly, professional manner. Maintains accurate records of service requests and status.
• Maintains records and logs of service requests and tracks their status.
• Responds promptly with accurate and thorough information according to the specific request.
• Provides administrative assistance to the Property Manager and other members of the property management team.
• Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures

WHAT YOU WILL NEED:

• Must be comfortable doing rotating shift including Public Holiday & Weekends
• A levels/ O levels / Diploma holder / other relevant professional certification
• Experience in customer service or frontline work a strong advantage
• Good interpersonal and communication skills
• Good disposition and customer service orientated
• Self-driven & team player
• Open to work rotating shift (8 hours shift)

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

OUR VALUES IN HIRING

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.