Customer Service Officer / Concierge (Shopping Mall)

CBRE PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

CBRE PTE. LTD. is seeking a customer service oriented concierge to greet guests and residents at the property, answer calls, and manage service-request records. You will support the Property Manager and team, coordinate with colleagues, and ensure procedures are followed for security and emergencies.

The role emphasizes a friendly, detail‑oriented, team player with strong communication skills and reliability, available for rotating shifts and frontline frontline service.

Qualifications

• Minimum O levels or other relevant professional certification.
• Experience in customer service or frontline work is a strong advantage.
• Good interpersonal and communication skills.
• Positive, friendly disposition and customer service orientated.
• Attentive to details, well organized and team player.
• Open to work rotating shifts.

Responsibilities

• Greet guests, residents and visitors with warm, professional demeanor.
• Answer telephone lines and relay information clearly and accurately.
• Maintain records and logs of service requests; track status and follow up.
• Provide administrative support to the Property Manager and team.
• Coordinate with relevant staff for assistance per operating procedures.
• Follow security and emergency procedures and respond calmly to incidents.

Skills

Customer service

Interpersonal skills

Communication

Team player

Attention to detail

Education

O levels

Job description

About The Role

Assists guests, residents and visitors, provide customer service support for, area locations and other concierge service needs. Complete records, reports and other administrative duties as required and assigned

What You’ll Do:

• Display a good disposition with warm and professional greeting to all those entering the property.
• Answers telephone line in professional manner with good phone etiquette.
• Maintains accurate records of service requests, logs of service requests and tracks the status.
• Responds promptly with accurate and comprehensive information according to the specific request.
• Provides administrative assistance to the Property Manager and members of the property management team.
• Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
• Follows security and emergency procedures as defined for the property and responds to emergency situations calmly and efficiently.

What You’ll Need:

• Minimum O levels or other relevant professional certification.
• Experience in customer service or frontline work is a strong advantage.
• Good interpersonal and communication skills.
• Positive, friendly disposition and customer service orientated.
• Attentive to details, well organized and team player.
• Open to work rotating shifts.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals whocreate significant impact. Our collaborative culture is built on our shared values ‑ respect, integrity, service and excellence ‑ and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

OUR VALUES IN HIRING

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.