Customer Service Officer (Mat Cover - Office hours)

CBRE Group, Inc.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

CBRE Group, Inc. in Singapore seeks a guest services concierge on a maternity cover from October 2026 to April 2027. You will greet visitors, assist guests and residents, and handle service requests with accuracy and courtesy.

You will maintain records, support the Property Manager, follow safety procedures, and work in a commercial building environment. The role emphasizes strong communication, team spirit, and reliable, customer-focused service.

Qualifications

• Experience in customer service or frontline work is a strong advantage.
• Good interpersonal and communication skills.
• Self-driven & team player.
• Open to work in Office / Commercial Building.

Responsibilities

• Displays a good disposition with warm, friendly, professional greeting to all those entering the property. Answers telephone in friendly, professional manner. Maintains accurate records of service requests and status.
• Maintains records and logs of service requests and tracks their status.
• Responds promptly with accurate and thorough information according to the specific request.
• Provides administrative assistance to the Property Manager and other members of the property management team.
• Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures

Skills

Customer service

Frontline work

Interpersonal skills

Team player

Education

A levels/O levels/Diploma

Job description

ABOUT THE ROLE:

You will be supporting to assists guests, residents and visitors, provide customer service support for, area locations and other concierge service needs. Complete records, reports and other duties as required and assigned. This is a Maternity Cover role from Oct 2026 to Apr 2027.

WHAT YOU WILL DO:

• Displays a good disposition with warm, friendly, professional greeting to all those entering the property. Answers telephone in friendly, professional manner. Maintains accurate records of service requests and status.
• Maintains records and logs of service requests and tracks their status.
• Responds promptly with accurate and thorough information according to the specific request.
• Provides administrative assistance to the Property Manager and other members of the property management team.
• Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures

WHAT YOU WILL NEED:

• A levels/ O levels / Diploma holder / other relevant professional certification
• Experience in customer service or frontline work a strong advantage
• Good interpersonal and communication skills
• Good disposition and customer service orientated
• Self-driven & team player
• Open to work in Office / Commercial Building

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

OUR VALUES IN HIRING

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.