Customer Service Officer (Bowling Centre)

CIVIL SERVICE CLUB; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

The Civil Service Club in Singapore seeks a Bowling Executive to join our Tessensohn Clubhouse team. You will report to the Senior Bowling Manager and oversee daily centre operations, bookings, and guest service.

Responsibilities include managing lane assignments, handling front-desk transactions, promoting bowling packages, and ensuring safety and compliance during leagues. You should be customer‑oriented, proficient with MS Excel, and able to work weekends or holidays on rotation.

Qualifications

• Min. GCE 'O' Levels.
• Proficiency in Microsoft Excel is required for data entry and record maintenance.
• Strong interpersonal skills with a friendly, sociable and service‑oriented personality.
• A positive learning attitude and a proactive approach to tasks.
• Ability to work independently, remain resourceful and self-motivated.
• Flexible to work on a shift-rotation basis, including weekends and public holidays.
• Basic computer literacy (MS Office).

Responsibilities

• Operations & Facilities: Oversee daily centre operations, including lane assignments and ensuring facilities (house balls/shoes) are organized and sanitized.
• Financial Management: Manage front-desk cashiering duties, including transaction processing and daily end-of-day payment reconciliation.
• Communication & Bookings: Manage and respond to email and phone enquiries regarding lane availability, corporate bookings, and general information.
• Service Excellence: Deliver high-quality service and manage the full cycle of lane reservations for Club Members, guests, and the general public.
• Regulatory Compliance: Enforce adherence to official game rules and safety regulations during all bowling leagues and competitive events.
• Data Administration: Manage the accuracy of bowlers’ records, including the timely update of league standings, competition results, and handicap ratings.
• Sales & Promotion: Actively promote bowling packages, membership programs, and special events to enhance guest engagement.
• Operational Mobility: Ability to travel and work at Westwood Bowl (Bukit Batok) or other designated as required by operational needs

Skills

Interpersonal skills

Self-motivation

Positive learning attitude

Independent working

Shift rotation

Education

GCE O-Level

Tools

Excel

MS Office

Job description

BOWLING EXECUTIVE

Location: Tessensohn Clubhouse (near Farrer Park MRT)

As a Bowling Executive, you will report to our Senior Bowling Manager.

What you’ll be doing:

• Operations & Facilities: Oversee daily centre operations, including lane assignments and ensuring facilities (house balls/shoes) are organized and sanitized.

• Financial Management: Manage front-desk cashiering duties, including transaction processing and daily end-of-day payment reconciliation.

• Communication & Bookings: Manage and respond to email and phone enquiries regarding lane availability, corporate bookings, and general information.

• Service Excellence: Deliver high-quality service and manage the full cycle of lane reservations for Club Members, guests, and the general public.

• Regulatory Compliance: Enforce adherence to official game rules and safety regulations during all bowling leagues and competitive events.

• Data Administration: Manage the accuracy of bowlers’ records, including the timely update of league standings, competition results, and handicap ratings.

• Sales & Promotion: Actively promote bowling packages, membership programs, and special events to enhance guest engagement.

• Operational Mobility: Ability to travel and work at Westwood Bowl (Bukit Batok) or other designated as required by operational needs

We want you, if you have/are:

• Min. GCE 'O' Levels.

• Proficiency in Microsoft Excel is required for data entry and record maintenance.

• Strong interpersonal skills with a friendly, sociable, and service-oriented personality.

• A positive learning attitude and a proactive approach to tasks.

• Ability to work independently, remain resourceful, and stay self-motivated.

• Flexible to work on a shift-rotation basis, including weekends and public holidays.

• Basic computer literacy (MS Office).

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.