Customer Service Officer (Aviation)

JJ Consulting Services; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

JJ Consulting Services is seeking a Customer Service Officer for the Airport location in Singapore. You will oversee daily operations, leading a team to ensure a positive passenger experience and satisfaction, and you will coordinate with airlines and airport authorities.

You will mentor staff, maintain high grooming and service standards, ensure safety and SOP compliance, and support the Duty Manager with daily deployment according to service levels.

Qualifications

• Diploma in any discipline required.
• Excellent written and spoken English.
• Strong interpersonal and customer service skills.
• Ability to lead a team and mentor staff.

Responsibilities

• Oversee and lead daily operations to ensure passenger satisfaction.
• Guide, develop and mentor staff, maintaining high service, grooming, and discipline standards.
• Ensure compliance with safety, security and SOPs of the company, airlines and airport authorities.
• Assist the Duty Manager in daily deployment based on service standards with airlines and airport authorities.

Skills

English proficiency

Interpersonal skills

Team leadership

Multi-tasking

Prioritization

Rotating shifts

Education

Diploma in any discipline

Job description

Our client is a global leader in gateway services, who is seeking to recruit a Customer Service Officer (Location: Airport). This position is based in Singapore.

Customer Service Officer (Location: Airport)

Responsibilities

• Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction.
• Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards.
• Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities.
• Assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.

Requirements

• A diploma in any discipline
• Good command of written and spoken English
• Pleasant with a cheerful disposition and good interpersonal skills
• Team player in a fast-faced environment.
• Independent and able to multi-task
• Able to prioritise tasks effectively to ensure most important tasks are completed on time
• Able to work on Rotating shifts

JJ Consulting Services

EA Licence No.: 12C6207