Customer Management Executive (Aviation) - No EXP is welcomed!

MCI CAREER SERVICES PTE. LTD.; Singapore; On-site; SGD 39,000 - 50,000; Full time

Benefits offered by this job

Transport provided

Job summary

MCI CAREER SERVICES PTE. LTD. invites a customer-focused professional to join our aviation-oriented team at Changi North. The role supports the Customer Support Manager and Business Development Directors on account-related issues, including generating quotes and documenting KPIs.

The position emphasizes aftersales support, KPI reporting and strong communication with internal and external stakeholders. It is a 1-year contract (renewable/convertible) with transport provided and a completion bonus.

Qualifications

• Degree or Diploma in any discipline.
• Minimum two years related customer support experience (aviation preferred).
• Strong written and spoken communication skills.
• Proficient in MS Office; SAP is a plus.

Responsibilities

• Support Customer Support Manager and Business Development Directors on account-related issues.
• Generate quotes and follow up to closure; produce routine KPI reports.
• Maintain professionalism when handling customer queries or complaints and provide timely solutions.
• Engage external customers and build rapport through regular communication.
• Coordinate with internal stakeholders for meetings, inductions and ad-hoc reporting.
• Administer and coordinate shipping, invoicing and other logistics activities.
• Document and maintain data integrity of sales and customer records in ERP.
• Interface with OEM HQ for warranties, spares inventory, long-term agreements and sales reports.
• Assist in planning and executing marketing events.
• Support compliance requirements (export controls, business ethics, etc.).
• Provide 24/7 AOG hotline support on rotation (possible weekend/PH/overnight) with additional allowance.
• Occasional travel to client sites.

Skills

Written communication

Interpersonal skills

Multi-tasking

Time management

Team player

Education

Degree or Diploma in any discipline

Tools

MS Office

SAP

Job description

Job Summary:

Basic Salary: Up to $4,500

Location: Changi North (Transport Provided)

Working hours: Monday - Friday, 8am - 5.18pm

1 Year Contract (Renewable/Convertible) + Completion Bonus

Job Responsibilities:

• Report to Customer Support Manager and support Business Development Directors on account related issues
• Proficient in aftersales service support such as generating sales quotation and follow-up to closure, including producing routine Customer Status Report, Monthly Sales Report, etc to document KPI
• Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stakeholders to ensure resolution
• Engage external customers on account related issues and establish positive rapport with customers through routine communication cadence
• Coordinate with internal customers on various account related issues including attending meetings for jobs induction, jobs closing and supporting ad-hoc reporting
• Administer and execute shipping, invoicing and other related logistic coordination
• Document and maintain data integrity of sales records, customer records, etc in ERP
• Interface with OEM HQ and be involved in administering warranty claims, spares inventory, long-term agreements, etc, including generation of Lease/Exchange Agreements, management and sales reports
• Participate in marketing events planning and execution
• Support and conform to all organization's compliance requirements, eg. export controls, business ethics, etc
• Support 24/7 AOG hotline on a rotation basis (Will get additional allowance if on standby for this - will require to work on weekends and PH or overnight)
• Occasional traveling to client's site required

Requirements:

• Degree or Diploma in any discipline
• Minimum two years related customer support experience (within aviation industry preferred) or experience as a client service representative
• Good written, interpersonal and communication skills
• Ability to multi-task, prioritize and manage time effectively
• Good team player
• Proficient with MS Office, with SAP experience as a plus

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.