Senior Officer, Corporate Client Services

UNITED OVERSEAS BANK LIMITED; Singapore; On-site; SGD 32,000 - 48,000; Full time

Job summary

UNITED OVERSEAS BANK LIMITED in Singapore is seeking a Customer Service role to deliver high-quality service to corporate customers across calls, emails, and digital channels. You will respond to inquiries, process requests, and ensure compliance with bank policies while maintaining confidentiality and service standards.

You will educate customers on products, use bank systems efficiently, and meet productivity and quality targets.

Qualifications

• Diploma or Degree in any discipline.
• Experience in banking, customer service, or contact centre is advantageous.
• Strong customer-centric mindset.
• Excellent communication skills.
• Good analytical and problem-solving abilities.
• Open to work staggered hours.

Responsibilities

• Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.
• Respond to customer enquiries accurately and within committed service turnaround times.
• Process customer requests and transactions in accordance with Bank policies, procedures, and service standards.
• Resolve customer issues and complaints efficiently, ensuring complete documentation and follow-up.
• Maintain confidentiality of customer information and adhere to all compliance and control requirements.
• Educate customers on products, services, and self-service channels.
• Utilize banking systems and tools effectively.
• Meet productivity, quality, and service level targets.
• Participate in training and maintain current knowledge.
• Stay informed of industry developments and competitor offerings.

Skills

Customer service

Communication

Problem solving

Analytical thinking

Attention to detail

Adaptability

Education

Diploma or Degree in any discipline

Job description

Job Description

Job Responsibilities

• Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.

• Respond to customer enquiries accurately and within committed service turnaround times.

• Process customer requests and transactions in accordance with Bank policies, procedures, and service standards.

• Resolve customer issues and complaints efficiently, ensuring complete documentation and follow-up.

• Maintain confidentiality of customer information and adhere to all compliance and control requirements.

• Educate customers on products, services, and self-service channels.

• Utilize banking systems and tools effectively.

• Meet productivity, quality, and service level targets.

• Participate in training and maintain current knowledge.

• Stay informed of industry developments and competitor offerings.

Job Requirements

• Diploma or Degree in any discipline.

• Experience in banking, customer service, or contact centre is advantageous.

• Strong customer-centric mindset.

• Excellent communication skills.

• Good analytical and problem-solving abilities.

• Open to work staggered hours