Customer Service Officer

Direct Funeral Services Pte Ltd; Singapore; On-site; SGD 3,000 - 5,000; Full time

Benefits offered by this job

Career development opportunities

Friendly and dynamic work environment

Competitive salary

Job summary

Direct Funeral Services Pte Ltd is seeking a compassionate front-line professional to handle calls, emails, and walk-in enquiries from families. You will coordinate between clients and funeral directors, ensuring service excellence across touchpoints and performing basic administrative duties as needed.

The role requires empathy, clear communication in English and Chinese, and reliable organizational skills to support our team in delivering respectful, client-focused service.

Qualifications

• Empathy and calm demeanor when dealing with grieving families.
• Clear communication and comfort in client-facing roles.
• Organized, reliable, and able to follow through on tasks.
• Basic proficiency in Word and Excel.
• Experience in customer service or call centre is preferred.
• Fluent in English and Chinese for job-related communication.

Responsibilities

• Handle incoming calls, emails, and walk-in enquiries professionally, serving as the first point of contact for families.
• Coordinate support between clients and funeral directors.
• Support the team in maintaining service excellence across all client touchpoints.
• Perform basic administrative duties and other ad-hoc tasks as required.

Skills

Empathy

Clear communication

Bilingual English/Chinese

Organizational skills

Basic MS Word

Basic MS Excel

Customer service experience

Tools

MS Word

MS Excel

Job description

Job Highlights

• Career development opportunities
• Open, friendly and dynamic work environment
• Attractive salary that commensurate with experience and skills

Roles & Responsibilities

• Handle incoming calls, emails, and walk-in enquiries professionally, serving as the first point of contact for families
• Coordinate support between clients and funeral directors
• Support the team in maintaining service excellence across all client touchpoints
• Perform basic administrative duties and other ad-hoc tasks as required

We are looking for someone who…

• Is empathetic, calm, and respectful with clients
• Communicates clearly and is comfortable in client-facing roles
• Is organised, reliable, and follows through on tasks
• Has basic proficiency in Word and Excel
• Has customer service or call centre experience (preferred)
• Effectively communicate professionally in English and Chinese to support job-related communication requirement.