Customer Service Officer

HAROLD CONSULTANCY; Singapore; On-site; SGD 2,400 - 3,600; Full time

Job summary

Harold Consultancy in Singapore is seeking a proactive Customer Service Officer to join their operations team. You will manage import/export documentation, coordinate with agents, shipping lines, and warehouses, and deliver end-to-end support for shipments.

Ideal candidates have logistics or freight forwarding exposure, can work independently and as part of a team, and handle inquiries or issues promptly while ensuring accurate, timely information flows to clients and partners.

Qualifications

• Minimum GCE N or O Level.
• Responsible, positive attitude, able to work independently and as a team player.
• Preferably with logistics, shipping, or freight forwarding experience.

Responsibilities

• In charge of import/export documentation and processing
• Manage shipping documentation (import, L/C, Bill of Lading)
• Provide customer support for shipments, including sending pre-alerts and invoicing
• Offer after-sales support and follow up with clients until the entire transaction is completed
• Handle customer enquiries or complaints
• Send all necessary information and documentation to clients, agents, shipping companies, forwarders, and warehouses accurately and on time
• Liaise with agents and shipping companies on cargo status
• Knowledge of LCL cargo consolidation
• Perform other ad-hoc duties as required

Skills

Import/Export documentation

Customer support

L/C and Bill of Lading

LCL cargo consolidation

Coordination with agents/warehouses

Education

GCE/N Level or equivalent

Job description

Location: Singapore

Managed by: Harold Consultancy

About Our Client

Our client provides a one-stop service covering ocean and air transport, inland haulage, warehousing, distribution, and other areas within international trade and transportation. With a global network and strong connections with major carriers, they deliver customized and reliable freight solutions to a broad client base.

About the Role

Our client is seeking a proactive and detail-oriented Customer Service Officer to join their operations team. In this role, you will take charge of import/export documentation, coordinate with agents, shipping lines, and warehouses, and provide end-to-end customer support. This position is ideal for a responsible team player with logistics or freight forwarding experience who thrives in a fast-paced environment.

Job Description

• In charge of import/export documentation and processing

• Manage shipping documentation (import, L/C, Bill of Lading)

• Provide customer support for shipments, including sending pre-alerts and invoicing

• Offer after-sales support and follow up with clients until the entire transaction is completed

• Handle customer enquiries or complaints

• Send all necessary information and documentation to clients, agents, shipping companies, forwarders, and warehouses accurately and on time

• Liaise with agents and shipping companies on cargo status

• Knowledge of LCL cargo consolidation

• Perform other ad-hoc duties as required

Requirements

• Minimum GCE N or O Level

• Responsible, positive attitude, able to work independently and as a team player

• Preferably with logistics, shipping, or freight forwarding experience