Customer Service Officer

ROYAL OCEAN MARINE ENTERPRISE PTE. LTD.; Singapore; On-site; SGD 33,480 - 50,220; Full time

Benefits offered by this job

21 days Annual Leave

In house gymnasium

Inhouse canteen

Medical and dental cover

Handphone and laptop provided

Company transport pick up

Job summary

ROYAL OCEAN MARINE ENTERPRISE PTE. LTD. in Singapore is seeking a skilled sales support and customer service representative. The job involves managing inquiries, coordinating deliveries, and maintaining positive customer relations in the fast-paced maritime industry.

The ideal candidate should have at least a diploma, excellent communication skills, and proficiency in Excel. The role offers hybrid working conditions and comprehensive benefits including annual leave and medical coverage.

Qualifications

• Proactive communicator who can solve issues and deliver results.
• Self-motivated and confident, able to work independently.
• Experience in the marine industry is an advantage, not mandatory.

Responsibilities

• Attend to inquiries regarding product availability, pricing, and delivery.
• Manage the order-to-delivery process ensuring smooth delivery.
• Maintain positive rapport with customers and monitor account performance.

Skills

Excellent interaction capabilities

Good customer service

Strong in Excel

Education

Diploma level and above

Tools

MS Office applications

Job description

Working location: MNC company in the western part of Singapore

Hybrid working: 2 days working from home / 5 working day per week

Benefits: 21 days Annual Leave, in house gymnasium, inhouse canteen, medical and dental cover for staffs and dependent, Handphone and laptop provided by company

Company transport pick up at various MRT station (9 MRT station throughout Singapore, Boon Lay, Chua Chu Kang, Clementi, Queenstown, Bedok, Punggol, Toa Payoh, Yishun, Serangoon, Ang Mo Kio). (No one is expected to stay back after office hour but follow up required after office hour if any)

This is a fast pace working environment and staff is expected to be able to follow up on urgent matters after office hours and also able to digest whole departmental email.

General Purpose

The job holder is to handle all sales support and customer service activities of assigned.

Main Job Tasks and Responsibilities

• Attend to inquiries regarding product availability, pricing, delivery surcharges, and lead time;
• Work with Sales to understand and execute pricing and supply and payment for each account
• Manage the order-to-delivery process to ensure smooth delivery, including coordination with customers, Sales, the global supply team, as well as delivery agents
• Fulfill delivery requirements for orders, coping with changes in delivery requirements and provide professional advice in relation to local geographical conditions and supply limitations
• Order follow-up activities, including submission of delivery notes for invoicing, chase and monitor outstanding payment
• Maintain continuous and positive rapport with customers, monitor account performance and any changes in assigned accounts

Requirements

• Excellent interaction capabilities and a proactive communicator
• Diploma level and above
• Proactive and takes initiative to solve issues and deliver results
• Good customer service
• Willing to work in the maritime industry, supply chain or shipping with a sense of urgency, good time management
• Experience in the marine industry is an advantage, but not mandatory
• Strong in Excel and other MS office applications
• Self-motivated, confident, able to work independently, and effective in communication