Customer service officer

VWR SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

VWR Singapore PTE. LTD. is seeking a customer service professional in Singapore to monitor daily CS operations, train junior staff, and implement SOPs that emphasize speed and accuracy. You will validate material data in SAP, generate quotes, and process orders to ensure on-time deliveries.

The role requires 2–3 years in customer service, with a background in international trade or logistics. Mandarin and English communication are essential in this busy, team-driven environment.

Qualifications

• Bachelor degree with 2–3 years of customer service experience.
• International trade or logistics major is a plus.

Responsibilities

• Monitor Daily operation of CS team and solve trouble.
• Train and support junior CSR to work in a productive/ lean/ efficient way.
• Support to set up SOP to meet the spirit of SPEED and ACCURACY.
• Check the material validity and price effectiveness in SAP.
• Generate quotes upon Accounts Managers’ or customers’ requests in SAP.
• Enter valid orders to initiate product shipment.
• Work with supply chain to meet customer delivery dates.
• Contact customers to ensure valid certificates for chemical goods or DGs.
• Manage orders to ensure complete and on time delivery.
• Create on time invoices upon delivery or completion of installation.
• Manage returns and defective products to logistic centers and provide credits.
• Contribute to quality improvements to ensure business compliance.
• Take ownership of customer issues and resolutions.
• Ensure highest level of customer satisfaction (internal & external).

Skills

Interpersonal skills

Communication skills

Teamwork

Customer service

Analytical skills

Problem-solving

Self-motivated

Initiative

Result oriented

Bilingual: Mandarin & English

Education

Bachelor Degree

International trade / logistics major

Tools

SAP

Microsoft Office

Job description

MAJOR JOB DUTIES AND RESPONSIBILITIES

• Monitor Daily operation of CS team and solve trouble
• Train and support junior CSR to work in a productive/ lean/ efficient way
• Support to set up SOP to meet the spirit of SPEED and ACCURACY
• Check the material validity and price effectiveness in SAP
• Generate quotes upon Accounts Managers’ or customers’ requests in SAP
• Enter valid orders to initiate product shipment
• Working with supply chain to make sure goods arrival to meet customer’s required delivery date
• Contact with customer to make sure the valid certificates for chemical goods or DGs
• Manage orders to ensure complete and on time delivery
• Create on time invoices upon delivery or completion of installation
• Manage returned and defective products to Logistic Centers and provide credits to customers
• Contribute to continuous quality improvements to ensure business compliance
• Take ownership of customers’ issues and resolutions
• Ensures highest level of customer satisfaction(internal and external)

QUALIFICATIONS (Education/Training, Experience and Certifications)

• Bachelor Degree, with 2 -3 years of customer service relevant experience will be a plus
• International trade / logistics major or related experiences will be a plus

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

• Good interpersonal and communication skills
• Ability to work successfully in a team environment
• Good customer service, analytical and problem-solving skills
• Knowledge of SAP and Microsoft Office applications
• Self-motivated and demonstrates initiative and result oriented
• Must be able to communicate in Mandarin & English (Verbal and Written)