Customer Service Officer

TELE-CENTRE SERVICES PTE LTD; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

TELE-CENTRE SERVICES PTE LTD is seeking a Customer Care Officer in Singapore. You will be the first point of contact for customers, delivering friendly and effective support across calls, emails, and chats.

You will help customers navigate our online services and maintain accurate records while upholding our service standards. Join a collaborative team, receive ongoing training, and contribute to high customer satisfaction by meeting KPIs and staying updated on product knowledge and company

Qualifications

• Excellent verbal and written communication skills.
• Customer-focused with a passion for helping people.
• Ability to work in a fast-paced team environment.

Responsibilities

• Handle inbound/outbound calls, emails, and chats from customers with professionalism and empathy.
• Assist customers in navigating website and online services
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve processes and enhance customer satisfaction
• Stay up-to-date with product knowledge and company policies
• To consistently meet set KPIs without compromising on quality service delivery

Skills

Communication skills

Customer focus

Basic computer skills

Teamwork

Call centre experience

Job description

We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance.

Responsibilities

• Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
• Assist customers in navigating respective website and online services
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve processes and enhance customer satisfaction
• Stay up-to-date with product knowledge and company policies
• To consistently meet set KPIs without compromising on quality service delivery

Requirements

• Strong communication skills, both verbal and written
• Customer-focused with a genuine passion for helping people
• Basic computer proficiency
• Ability to work well in a team and adapt to a fast-paced environment
• *Prior call centre experience would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.