Customer Service Officer

SOLIOUS MARKETING SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 33,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Career development

Travel opportunities

Customer relationships

Structured training

Supportive environment

Job summary

SOLIOUS MARKETING SOLUTIONS PTE. LTD. is seeking a Customer Service Officer to be the first point of contact for customers. You will provide friendly, professional assistance, understand needs, resolve enquiries, and deliver positive experiences in a supportive team environment.

No experience? No problem—structured onboarding, hands-on training, and ongoing coaching will help you grow into a confident professional. Immediate start preferred in Singapore at our Robinson Road location.

Qualifications

• 18 and above.
• Able to communicate confidently in English.
• Friendly, approachable, and customer-focused.
• Strong in communication and interpersonal skills.
• Patient and professional when handling customer enquiries.
• Willing to learn and take feedback.
• Comfortable interacting with different types of customers.
• Positive, motivated, and able to work well in a team.
• Good at listening and understanding customer needs.
• Fresh graduates, entry-level candidates, and interns are welcome.

Responsibilities

• Provide friendly, professional, and efficient customer service.
• Communicate with customers through face-to-face interactions and other service channels.
• Understand customer needs and provide suitable assistance.
• Handle customer enquiries, feedback, and requests professionally.
• Build positive relationships and deliver excellent customer experiences.
• Identify customer concerns and assist with resolving issues.
• Provide accurate information about products, services, and promotions.
• Work closely with team members to ensure smooth day-to-day operations.
• Develop your communication, problem-solving, confidence, and interpersonal skills.

Skills

Communication

Problem-solving

Teamwork

Interpersonal skills

English proficiency

Job description

Turn Your Potential Into Purpose

Join our team as a Customer Service Officer and become the first point of contact for customers. In this role, you'll provide friendly and professional assistance, understand customer needs, resolve enquiries, and create positive customer experiences. You'll have the opportunity to strengthen your communication, problem-solving, teamwork, confidence, and customer service skills while working in a supportive and professional environment.

Benefits

• Competitive Salary & Performance Incentives
• Career Development & Advancement Opportunities
• Regional & International Travel Opportunities
• Opportunity to Build Strong Customer Relationships
• Structured Training & Professional Development
• Positive and Supportive Working Environment

Your Role as a Customer Service Officer

• Provide friendly, professional, and efficient customer service
• Communicate with customers through face-to-face interactions and other service channels
• Understand customer needs and provide suitable assistance
• Handle customer enquiries, feedback, and requests professionally
• Build positive relationships and deliver excellent customer experiences
• Identify customer concerns and assist with resolving issues
• Provide accurate information about products, services, and promotions
• Work closely with team members to ensure smooth day-to-day operations
• Develop your communication, problem-solving, confidence, and interpersonal skills

No Experience? No Problem. You don't need previous customer service experience to get started. We provide structured onboarding, hands-on training, and ongoing coaching to help you develop the skills and confidence needed to succeed. You'll work alongside experienced team leaders who will support you throughout your journey - from your first day to your future career progression.

Who We're Looking For

• 18 and above
• Able to communicate confidently in English
• Friendly, approachable, and customer-focused
• Strong in communication and interpersonal skills
• Patient and professional when handling customer enquiries
• Willing to learn and take feedback
• Comfortable interacting with different types of customers
• Positive, motivated, and able to work well in a team
• Good at listening and understanding customer needs
• Interested in developing their professional and leadership skills
• Fresh graduates, entry-level candidates, and interns are welcome.

Job Details

• Position: Customer Service Officer
• Job Type: Full-time
• Location: Singapore - In Person
• Work Location: 110 Robinson Road
• Start Date: Immediate / Within 1-2 weeks
• Income: $3,000 - $4,000 per month
• Suitable For: Fresh Graduates / Entry-Level Candidates / Interns

What Makes Us Different?

At Solious Marketing Solutions, we believe a career should be about more than simply earning a salary. As a Customer Service Officer, you'll have the opportunity to connect with people, solve problems, create positive customer experiences, and develop valuable professional skills that can shape your future career. With structured training, hands-on experience, and opportunities for career advancement, you'll be supported as you grow from an entry-level team member into a confident and capable professional.