Customer Service Officer

Cushman & Wakefield; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus for referring friends

Career development

Promote from within

Diversity and Inclusion

Job summary

Cushman & Wakefield in Singapore is seeking a Customer Service Officer to be the frontline contact for our clients, handling incoming and outgoing calls with accuracy and consistency. You will manage feedback and ensure high-quality service delivery in a fast-paced environment.

Key requirements include clear communication, ability to multitask, and willingness to perform administrative duties. The role is a 5-day work week with rotating 8-hour shifts, including weekend work and a night shift

Qualifications

• Professionally manage incoming and outgoing calls by providing accurate and consistent information.
• Communicate clearly and manage customers' feedback.
• Organized and able to multi-task in fast paced environment.
• Maintain good service delivery.
• Perform administrative tasks assigned.
• Any other ad-hoc duties as assigned.

Responsibilities

• Professionally manage incoming and outgoing calls by providing accurate and consistent information.
• Communicate clearly and manage customers' feedback.
• Organized and able to multi-task in fast paced environment.
• Maintain good service delivery.
• Perform administrative tasks assigned.
• Any other ad-hoc duties as assigned.

Skills

Customer service

Communication skills

Multi-tasking

Education

O levels or above

Job description

Job Description

This role is responsible for providing top quality customer service, acting as a one-stop service across our entire product/service range.

Job Title

Customer Service Officer

About The Role

• Professionally manage incoming and outgoing calls by providing accurate and consistent information.
• Ability to communicate clearly and manage customers' feedback.
• Organized and able to multi-task in fast paced environment.
• Maintain good service delivery.
• Perform administrative tasks assigned.
• Any other ad-hoc duties as assigned.

About The Work Week

• 5 days work week, includes weekend
• Up to 44 hours per week
• 8-hour rotation shifts (with night shift allowance)

About You

• Preferably O' levels and above
• Prior experience in Contact Centre environment will be an advantage
• Ability to operate in a fast-paced environment

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Bonus for referring friends
• Career development and a promote from within culture
• An organisation committed to Diversity and Inclusion

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”