Customer Service Officer

SLS BEARINGS (SINGAPORE) PRIVATE LIMITED; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

SLS Bearings (Singapore) Private Limited is seeking a customer service oriented individual to handle calls, emails, faxes, and walk-in enquiries or orders. You will liaise with customers, negotiate prices, and prepare quotations and delivery documents.

The role requires initiative, a positive learning attitude, and the ability to work independently or in a team, with strong communication and problem-solving skills.

Qualifications

• GCE 'N' levels or equivalent.
• Preferably 1–2 years working experience in customer service.
• Has initiative and a positive learning attitude.
• Pleasant personality and customer service oriented.
• Able to work independently as well as in a team.
• Good communication skills and problem-solving skills.

Responsibilities

• Handle incoming calls, faxes, e-mails and serve walk-in customers on enquiries or confirmed orders.
• Liaise with customers and negotiate prices.
• Prepare necessary paperwork such as quotations and delivery orders.
• Follow up on outstanding enquiries, back orders and customers' payments.
• Issue credit notes to customers if necessary.
• Handling of walk-in customers' product samples.
• Ad-hoc duties whenever required.

Skills

Customer service

Communication skills

Problem-solving

Teamwork

Education

GCE 'N' levels or equivalent

Job description

Job Descriptions

• Handle incoming calls, faxes,e-mails and serve walk-in customers on enquiries or confirmed orders
• Liaise with customers and negotiation prices
• Prepare necessary paperwork such as quotations and delivery orders
• Follow up on outstanding enquiries,back orders and customers' payments
• Issue credit notes to customers if necessary
• Handling of walk-in customers' product samples
• Ad-hoc duties whenever required

Job Requirements

• GCE 'N' levels or equivalent
• Preferably 1-2 years' working experience in customer service
• Has initiative and a positive learning attitude
• Pleasant personality and customer service oriented
• Able to work independently as wellas in a team
• Good communication skills and problem-solving skills