Customer Service Manager: Lead & Transform Ops in Tuas

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 42,000 - 47,000; Full time

Benefits offered by this job

AWS

Variable bonus

Excellent welfare and benefits

Transport provided

Job summary

EA Recruitment Pte Ltd invites applications for a Customer Service Team Leader in Singapore. You will lead the CS team, oversee lead management, invoicing, and support digital transformation while ensuring top service standards across major client accounts.

The role requires strong leadership, at least 2 years in customer service, and collaboration across departments. Working hours are 8am–5pm, Monday to Friday, at Tuas with transport provided.

Qualifications

• Minimum Bachelor’s Degree in Business Administration, Management Studies, or related field.
• At least 2 years of customer service experience.

Responsibilities

• Lead, coach and mentor the customer service team to deliver exceptional service standards.
• Oversee daily operations of the customer service department and resolve inquiries.
• Maintain organized filing and database system for customer records.
• Lead digital transformation related to new systems or software.
• Manage major client accounts, including contracts, service reviews and relationship building.
• Prepare monthly performance and operational reports.
• Collaborate with Business Development to align service delivery with sales.
• Coordinate with Logistics and Operations to meet customer needs.

Skills

Leadership

Team management

Customer service

Coaching

Data analysis

Cross-functional collaboration

Proposal generation

Invoicing

Education

Bachelor's degree in Business Administration

Management Studies

Job description

EA Recruitment Pte Ltd invites applications for a Customer Service Team Leader in Singapore. You will lead the CS team, oversee lead management, invoicing, and support digital transformation while ensuring top service standards across major client accounts.

The role requires strong leadership, at least 2 years in customer service, and collaboration across departments. Working hours are 8am–5pm, Monday to Friday, at Tuas with transport provided.