Customer Service Manager.

RECRUIT LYNC PTE. LTD.; Singapore; On-site; SGD 28,000 - 47,000; Full time

Benefits offered by this job

Sign-on Bonus

Transport Allowance

AWS (Annual Wage Supplement)

VB (Variable Bonus)

Job summary

RECRUIT LYNC PTE. LTD. in Singapore is seeking a customer service operations supervisor to mentor the team and drive excellent service while meeting performance targets.

You will oversee sales lead management, proposals, service engagement forms (eSEF), invoicing, and major client accounts, while managing daily operations and ensuring timely resolution of inquiries and issues.

Qualifications

• Degree in Business Admin
• Min 2 years exp in relevant industry

Responsibilities

• Mentor the customer service team to deliver exceptional service and achieve performance targets.
• Oversee sales lead management, proposal generation, service engagement forms (eSEF), invoicing, and major client accounts.
• Manage daily customer service operations, ensuring timely resolution of inquiries, complaints, service issues, and escalations.
• Maintain accurate customer records and documentation, lead digital transformation initiatives, and ensure compliance with SOPs.
• Establish and monitor KPIs, service standards, and monthly operational reports to drive customer satisfaction, retention, and efficiency.
• Analyze customer feedback, service trends, and operational challenges to identify root causes and implement service improvements, departmental procedures, and training programs.

Education

Degree in Business Admin

Job description

Info can be shared ATM: -

• Basic Up to: $4200 + AWS + VB + Sign-on Bonus + $800 transport allowance if drive to work
• Tuas
• Working hours: Monday to Friday (8am – 5pm)

Your Responsibilities: -

• Mentor the customer service team to deliver exceptional service and achieve performance targets.
• Oversee sales lead management, proposal generation, service engagement forms (eSEF), invoicing, and major client accounts.
• Manage daily customer service operations, ensuring timely resolution of inquiries, complaints, service issues, and escalations.
• Maintain accurate customer records and documentation, lead digital transformation initiatives, and ensure compliance with SOPs.
• Establish and monitor KPIs, service standards, and monthly operational reports to drive customer satisfaction, retention, and efficiency.
• Analyze customer feedback, service trends, and operational challenges to identify root causes and implement service improvements, departmental procedures, and training programs.

You will need: -

• Degree in Business Admin
• Min 2 years exp in relevant industry