Customer Service Manager

CHAO YUAN PTE. LTD.; Singapore; On-site; SGD 56,000 - 89,000; Full time

Benefits offered by this job

Health insurance

PTO options

Job summary

CHAO YUAN PTE. LTD. in Singapore is seeking a warm, energetic Restaurant Customer Service Manager to be the heartbeat of our front-of-house operations. You will oversee guest relations, lead and mentor our service team, and ensure every guest leaves with an unforgettable dining experience.

You will manage seating flows, coordinate with kitchen and bar, handle reservations and private events, and uphold health and cleanliness standards while delivering a consistent, high-energy guest experience.

Qualifications

• 3-5 years in hospitality management or customer service in a fast-paced restaurant or upscale dining environment.
• Exceptional interpersonal, communication, and conflict-resolution skills.
• Familiarity with restaurant POS systems and table management software.
• Ability to work evenings, weekends, and holidays as required.
• Calm, proactive demeanor under pressure with multitasking ability.

Responsibilities

• Greet guests, manage seating flows, check in on dining experiences, and handle feedback with grace.
• Hire, train, schedule, and supervise hosts, servers, and bussers; foster a positive team culture.
• Coordinate with kitchen and bar for smooth communication and timely food delivery during peak hours.
• Oversee reservation platforms and private booking inquiries.
• Maintain health, safety, sanitation guidelines and immaculate dining room cleanliness.

Skills

Hospitality management

People skills

POS familiarity

Stamina & flexibility

Problem solving

Tools

Toast

Square

Aloha

Job description

Job Title: Restaurant Customer Service Manager

About the Role

We are seeking a warm, energetic, and experienced Customer Service Manager to be the heartbeat of our front-of-house operations. In this role, you will oversee guest relations, lead and mentor our front-of-house service team, and ensure every guest who walks through our doors leaves with an unforgettable dining experience.

Key Responsibilities

• Guest Relations & Experience: Greet guests warmly, manage table seating flows, check in on dining experiences throughout service, and handle any guest feedback or complaints with grace and professionalism.

• Team Leadership & Training: Hire, train, schedule, and supervise hosts, servers, and bussers. Foster a positive, collaborative, and high-energy team culture.

• Service Operations: Coordinate seamlessly with the kitchen and bar staff to ensure smooth communication, timely food delivery, and efficient table turnover during peak service hours.

• Reservation & Event Management: Oversee reservation platforms, manage private booking inquiries, and accommodate special guest requests.

• Quality & Safety Standards: Ensure compliance with health, safety, and sanitation guidelines, and maintain immaculate dining room aesthetics and cleanliness at all times.

Qualifications & Requirements

• Experience: Minimum of 3-5 years of hospitality management or customer service experience in a fast-paced restaurant or upscale dining environment.

• People Skills: Exceptional interpersonal, communication, and conflict-resolution skills with a natural passion for hospitality and guest satisfaction.

• Operational Know-How: Familiarity with restaurant POS systems (e.g., Toast, Square, Aloha) and table management software.

• Stamina & Flexibility: Ability to work standing for extended periods and flexibility to work evenings, weekends, and holidays as required by the restaurant industry.

• Problem-Solving: A calm, proactive demeanor under pressure, capable of multitasking during high-volume rushes.

What We Offer

• Competitive Salary & Tips: Attractive compensation package based on experience.

• Benefits: Health insurance and paid time off (PTO) options.

• Growth Opportunities: Clear pathways to advance into general restaurant management.