Customer Service & Logistics Specialist

WESCO; Singapore; Remote; SGD 32,000 - 42,000; Full time

Job summary

Wesco in Singapore seeks a Customer Service Representative to respond to inquiries by phone, email, and walk-ins, resolving routine and some non-routine issues and guiding customers to the right teams for follow-up.

You will handle order processing, invoicing, and paperwork, liaise with forwarders, warehouses, and buyers to ensure accurate inbound costs and on-time delivery while maintaining thorough documentation.

Qualifications

• 2-4 years of relevant experience.
• Able to effectively communicate both verbally and in writing.
• Strong attention to detail and professional demeanor.

Responsibilities

• Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution.
• Process orders, invoicing, and maintain proper filing of paperwork and daily operations.
• Liaise with forwarder, Import & Export teams, warehouse, buyers to ensure inbound goods are received in system per SLA with correct landed costs.
• Coordinate with inside sales, warehouse, freight forwarders to expedite timely delivery of goods.
• Ensure customers’ delivery requirements/expectations are understood and met.
• Prepare and consolidate shipping documents such as commercial invoice, packing lists, B/L, AWB and permits for inbound and outbound shipments.
• Shipment tracking for customers and prompt collection of delivery documents.
• Run sales order backlog reports for review with sales against sales target.
• Update system transactions accurately and timely.
• Coordinate with relevant departments to process returns (RA/RTV) and replacements per authority levels.
• Prompt entry of service failures on customer service database.

Skills

Customer service

Communication skills

Interpersonal skills

Under pressure

Attention to detail

Professional conduct

MS Word

Excel

Email correspondence

Tools

Microsoft Word

Microsoft Excel

Email clients

Job description

Wesco in Singapore seeks a Customer Service Representative to respond to inquiries by phone, email, and walk-ins, resolving routine and some non-routine issues and guiding customers to the right teams for follow-up.

You will handle order processing, invoicing, and paperwork, liaise with forwarders, warehouses, and buyers to ensure accurate inbound costs and on-time delivery while maintaining thorough documentation.