Customer Service Intern — Retail Support & Quality

Traka (Assa Abloy); Singapore; On-site; SGD 13,000 - 20,000; Part time

Job summary

Traka (Assa Abloy) in Singapore is offering a Customer Service Intern position within our retail marketing team. You will support the customer service team in handling enquiries, coordinating service requests, and ensuring a positive customer experience.

This internship provides exposure to after-sales processes, product information, warranties, and administrative coordination, with opportunities to learn business operations and collaborate with colleagues across departments.

Qualifications

• Strong interest in customer service and retail.
• Excellent written and verbal communication skills.
• Able to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Customer-focused with a positive attitude.

Responsibilities

• Assist walk-in customers with product exchanges and safe key duplication services.
• Provide customers with product information, warranty support, and service-related assistance.
• Perform quality checks on products to ensure they meet company standards.
• Maintain accurate records of product quality log
• Provide basic technical support and assist with sales enquiries.
• Support the preparation of customer service reports and cash sales receipts
• Provide administrative support to both the Customer Service and Operations teams.
• Support ad hoc projects, business initiatives, and other duties as assigned.

Skills

Customer service

Communication

Teamwork

Organization

Attention to detail

Problem solving

Job description

Traka (Assa Abloy) in Singapore is offering a Customer Service Intern position within our retail marketing team. You will support the customer service team in handling enquiries, coordinating service requests, and ensuring a positive customer experience.

This internship provides exposure to after-sales processes, product information, warranties, and administrative coordination, with opportunities to learn business operations and collaborate with colleagues across departments.