CUSTOMER SERVICE (FREIGHT FORWARDING)

ASPRESS SHIPPING (S) PTE. LTD.; Singapore; On-site; SGD 29,016 - 42,408; Full time

Benefits offered by this job

Medical claim

AWS (Year-end bonus)

Regular hours: 9-6, Mon-Fri

Business attire

Job summary

ASPRESS SHIPPING (S) PTE. LTD. is seeking a Customer Service Officer (Freight Forwarding) to handle inquiries, coordinate carriers, and prepare export/import documents.

The role involves checking schedules, coordinating with clients, and ensuring smooth shipment processing in a fast-paced environment. Requirements include a Nitec/ Diploma in Logistics or related field, strong communication skills, and the ability to work independently or in a team.

Qualifications

• At least Nitec or Diploma in Logistics, Supply Chain or Shipping.
• Good communication and interpersonal skills to build relationships.
• Ability to work under pressure and be well-organized.

Responsibilities

• Attend to customer, agent enquiries & complaints.
• Carrier negotiation & booking; check sailing schedules and cargo status.
• Arrange trucking and stuffing; prepare shipping documents for export/import.

Skills

Communication

Problem solving

Organization

MS Office

Portnet/Customs Permit

Education

Nitec/Diploma in Logistics/Supply Chain/Shipping

Tools

Shipping software

Job description

CUSTOMER SERVICE OFFICER (FREIGHT FORWARDING)

Job Highlights

• Good Working Environment
• Career Progression Opportunities
• 5 Days Work Week

Responsibilities

• Attend to customer, agent enquiries & complaints
• Carrier negotiation & booking
• Check sailing schedule and cargo status
• Arrange trucking and stuffing
• Prepare shipping documents for export & import (FCL, LCL , Cross Trade, Air Freight etc)
• Assist in bill of lading (BL), certificates of origin (COO), cargo insurance, PM4, SI, MSDS and other cargo acceptance documentation
• Co-ordinate & monitor shipment with carriers and clients
• Process custom clearance & permit if needed
• Send pre alert shipping documents & invoice to customer
• Liaise with accounts dept to make payment to carriers
• Verify vendor invoices with job no. to accounts dept for payment processing
• Reporting of cargo issues
• Support in all aspect of sales and operational activities
• Assist in job closing and billing when required
• General admin duties and other ad-hoc duties as assigned by the supervisor

Requirements

• At least Nitec/Diploma in Logistics/Supply Chain Management/Shipping or equivalent;
• Good communication and interpersonal skills to develop strong working relationships (both internal and external);
• Good problem-solving skills and able to work under pressure;
• Well-organized, willing to learn, able to work in fast pace environment;
• Able to work independently or in a team-based environment;
• Proficient in MS Office applications, Portnet, Customs Permit;
• At least 1 year of relevant experience in the import/export freight forwarding industry. Training is provided;
• Bilingual in English, Mandarin to liaise with mandarin speaking associates;
• Prior experience with freight/shipping customer service would be advantageous.
• Full-Time permanent position

Industry: Transportation / Logistics / Shipping

Benefits & Other Info:

• Medical claim
• AWS
• Regular hours: Mondays to Fridays 9-6pm
• Business Attire
• Others