Customer Service Executive (Training Centre)

SKILLS DEVELOPMENT ACADEMY PTE LTD; Singapore; On-site; SGD 31,000 - 36,000; Full time

Benefits offered by this job

Basic salary and performance bonuses

Annual leave and medical benefits

Dental benefits

Career development opportunities

People-focused working environment

Job summary

Skills Development Academy PTE LTD is seeking a Customer Service Executive to support learners face-to-face at our training centre in Singapore. You will assist trainers, coordinate class arrangements, and respond to enquiries through multiple channels to keep the centre welcoming and well-organised.

Ideal candidates have at least one year of customer service or administrative experience, strong communication skills, and the ability to manage multiple tasks.

Qualifications

• Minimum 1 year of customer service, reception, administration or related experience preferred.
• Clear written and spoken communication skills.
• Good organisation, follow-up and multitasking abilities.
• Willingness to work shifts and rostered weekends.

Responsibilities

• Welcome learners and assist with enquiries at the training centre.
• Respond to learners and companies via phone, email and walk-ins.
• Guide learners on class arrangements, attendance procedures and course-related administrative matters.
• Coordinate with trainers and internal teams to ensure classes run smoothly.
• Prepare course materials and ensure classrooms are ready before training begins.
• Maintain accurate attendance records and training documents.
• Keep learner records up to date and contribute ideas to daily operations.

Skills

Customer service

Communication

Organisation

Team player

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

About the Role

Enjoy meeting people and keeping things organised? Join Skills Development Academy as a Customer Service Executive and help create a welcoming, well-run training centre for our adult learners.

You will support learners face to face, assist trainers and coordinate daily class arrangements. If you have experience in customer service, retail, hospitality, reception or administration, we welcome you to bring your skills into the education sector.

Key Responsibilities

Customer Service & Learner Support

• Welcome learners and assist with enquiries at the training centre.


• Respond to learners and companies through phone calls, emails and walk-ins.


• Guide learners on class arrangements, attendance procedures and course-related administrative matters.


• Address service concerns professionally and coordinate with relevant teams to resolve them.

Training Centre Operations

• Coordinate with trainers and internal teams to ensure classes run smoothly.


• Prepare course materials and ensure classrooms are ready before training begins.


• Provide classroom and administrative support to trainers and learners.


• Help maintain an organised and welcoming centre environment.

Administration & Coordination

• Maintain accurate attendance records, course evaluations and training documents.


• Support training schedules and related arrangements in line with company procedures and applicable requirements.


• Keep learner records and administrative information up to date.


• Contribute ideas to improve daily operations and the learner experience.

What We’re Looking For

• A friendly, approachable and service-oriented attitude.


• At least one year of customer service, reception, administration or related experience preferred.


• Fresh graduates with strong interpersonal skills are welcome to apply.


• Clear written and spoken communication skills.


• Good organisation, follow-up and multitasking skills.


• Comfortable using Microsoft Office and learning new systems.


• A responsible team player who can also work independently.


• Willingness to work shifts and rostered weekends.

What We Offer

• Basic salary and performance bonuses.


• Annual leave, medical and dental benefits.


• Opportunities to develop customer service, coordination and centre operations skills.


• A people-focused working environment supporting adult learning.

Bring your customer service experience to SDA and help our learners feel welcomed and supported throughout their course.