Customer Service Executive (SAP HANA)

RECRUIT LYNC PTE. LTD.; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

RECRUIT LYNC PTE. LTD. in Singapore is seeking a capable Order Processor to handle order entry, delivery arrangements, and customer inquiries.

You will input purchase orders, allocate stock, and coordinate with internal teams to ensure timely fulfillment. The role requires a minimum diploma and 2–3 years’ experience in order processing, delivery, and SAP HANA. You will build customer relationships, create monthly activity reports, and contribute to policy improvements in a fast-paced environment

Qualifications

• Diploma or higher in any field.
• 2–3 years of experience in order processing and delivery coordination.
• Hands-on experience with SAP HANA.

Responsibilities

• Provide quality customer service support via email and phone through ticketing system.
• Handle customer inquiries efficiently and escalate issues promptly when required.
• Resolve customer problems and claims effectively and promptly.
• Promote and recommend new products to existing customers.
• Input customer purchase orders into system and manage sales orders for customers.
• Allocate stock and arrange delivery for customer orders.
• Conduct regular meetings with customers to maintain close communication.
• Monitor and track customer feedback to identify areas for improvement.
• Build and maintain positive relationships with customers.
• Create monthly reports on customer service activities.
• Assist in the development and implementation of customer service policies and procedures.
• Collaborate with internal teams to ensure timely resolution of customer issues.

Skills

Order processing

Delivery coordination

Customer service

Education

Minimum Diploma or higher in any field

Tools

SAP HANA

Job description

• Monday - Friday
• AWS + VB
• East

Responsibilities

• Provide quality customer service support via email and phone through ticketing system
• Handle customer inquiries efficiently and escalate issues promptly when required
• Resolve customer problems and claims effectively and promptly
• Promote and recommend new products to existing customers
• Input customer purchase order into system and manage sales orders for customers
• Allocate stock and arrange delivery for customer orders
• Conduct regular meetings with customers to maintain close communication
• Monitor and track customer feedback to identify areas for improvement
• Build and maintain positive relationships with customers
• Create monthly reports on customer service activities
• Assist in the development and implementation of customer service policies and procedures
• Collaborate with internal teams to ensure timely resolution of customer issues

Requirements

• Minimum Diploma or higher in any field
• At least 2 - 3 years of experience in Order Processing & Delivery Arrangement
• Hands-on experience in SAP HANA

Choek Wei Qi Joel | R1877109

Recruit Lync Pte Ltd | 22C1000