Customer Service Executive - Manufacturing & Tech Solutions

NTS; Singapore; On-site; SGD 42,000 - 62,000; Full time

Benefits offered by this job

Annual Wage Supplement

Term Life & Medical Insurance Coverage

Up to 18 days Annual Leave

Job summary

NTS Singapore seeks a Customer Service Executive to manage end-to-end sales order activities and daily customer communication, ensuring on-time delivery and high customer satisfaction in a manufacturing environment.

You will liaise with Sales, Planning, Production, Logistics, Quality, and Engineering to align requirements, monitor orders, and maintain data accuracy in ERP/CRM while supporting continuous improvement initiatives.

Qualifications

• Experience in customer service and order management within manufacturing or precision engineering environments.
• Strong understanding of engineering drawings, manufacturing processes, tolerances, and change management.

Responsibilities

• Process and manage customer orders, including order verification, ERP entry, acknowledgements, and maintenance of accurate data.
• Monitor and coordinate order fulfilment activities, including delivery schedules and commitments.
• Serve as primary contact for customer enquiries, updates, and documentation requests.
• Build customer relationships and resolve issues or escalate as needed.
• Coordinate with cross-functional teams to align customer requirements with production schedules.
• Maintain accurate records in ERP/CRM and ensure traceability.
• Prepare reports on order performance, OTIF, backlog, and shipment status.

Skills

Customer service

Order management

ERP/CRM

Communication

Education

ITE/ Diploma/ Degree in Engineering, Supply Chain, Business

Tools

ERP/CRM systems

Job description

NTS Singapore seeks a Customer Service Executive to manage end-to-end sales order activities and daily customer communication, ensuring on-time delivery and high customer satisfaction in a manufacturing environment.

You will liaise with Sales, Planning, Production, Logistics, Quality, and Engineering to align requirements, monitor orders, and maintain data accuracy in ERP/CRM while supporting continuous improvement initiatives.