Customer Relationship Executive

SGS TESTING & CONTROL SERVICES SINGAPORE PTE LTD; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

SGS TESTING & CONTROL SERVICES SINGAPORE PTE LTD in Singapore is seeking a Sales Administration Assistant to support client enquiries, prepare quotations, and manage P.O. follow-ups and D.O. issuance.

You will also promote and sell services while maintaining client databases and coordinating equipment schedules. The role requires a Diploma in business/service/sales or related field with 1–3 years’ experience and strong English/interpersonal skills.

Qualifications

• Diploma in business/service/sales or related field.
• 1–3 years in business/sales activities or related field.
• Well-versed in office skill tools.
• Must be a team player with a customer service-oriented mindset.
• Able to work independently with minimum supervision.
• Able to interact well with peers, management and clients.
• Ensure information are correct between system and equipment.
• Good communication, negotiation and interpersonal skills
• Acts quickly and responsively
• Works well under pressure in a fast-paced environment.
• Fluent in English and local language
• Applies judgment and acts according to SGS Standards of Ethics & Integrity

Responsibilities

• Attend to clients’ enquiries
• Provide quotation to clients
• P.O. follow-up and update Job System through BOSS
• D.O. issuance
• Promote and sell service
• Maintain clients’ database
• Recall equipment from clients
• Schedule equipment collection and delivery
• Schedule site calibration
• Assist with subcontract services
• Draw prospect list and forward it to Sales to follow up on leads
• Strictly comply to SOP, Safety and Quality procedures.
• Promote company image & integrity and laboratory capability to clients
• Perform any other responsibilities as assigned by the Management
• Operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity

Skills

Customer service

Communication

Negotiation

Team player

Independent worker

Interpersonal skills

Attention to detail

Education

Diploma in business/service/sales functions or related field

Tools

MS Office

Job description

Primary responsibilities:

• Assists with sales administration

Specific responsibilities:

• Attend to clients’ enquiries
• Provide quotation to clients
• P.O. follow-up and update Job System through BOSS
• D.O. issuance
• Promote and sell service
• Maintain clients’ database
• Recall equipment from clients
• Schedule equipment collection and delivery
• Schedule site calibration
• Assist with subcontract services
• Draw prospect list and forward it to Sales to follow up on leads
• Strictly comply to SOP, Safety and Quality procedures.
• Promote company image & integrity and laboratory capability to clients
• Perform any other responsibilities as assigned by the Management
• Operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity

Requirements:

• Diploma in business/service/sales functions or related field.
• 1-3 years experience in the business/sales activities or related field.
• Well-versed in office skill tools.
• Must be a team player with a customer service-oriented mindset.
• Able to work independently with minimum supervision.
• Able to interact well with peers, management and clients.
• Ensure information are correct between system and equipment.
• Good communication, negotiation and interpersonal skills
• Acts quickly and responsively
• Works well under pressure in a fast-paced environment.
• Fluent in English and local language
• Applies judgment and acts according to the SGS Standards of Ethics & Integrity