Customer Service Executive | FMCG | Up to 4k

Corestaff Pte Ltd; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

Corestaff Pte Ltd, a Singapore-based provider of business solutions, seeks an experienced Senior Sales Support Executive to manage end-to-end customer orders and to support daily coordination of the Sales Support team.

The role requires diploma/degree in Business, Supply Chain, Logistics or related fields, plus relevant experience in customer service, order management, or sales support, and prior team leadership responsibilities. ERP systems experience is essential.

Qualifications

• Diploma/degree in Business, Supply Chain, Logistics or related disciplines.
• Experience in Customer Service, Order Management or Sales Support.
• Prior team-leading experience in Customer Service, Sales Support or Order Management.

Responsibilities

• Manage end-to-end customer orders, including processing, amendments, returns and exchanges.
• Coordinate with Warehouse and Operations to ensure accurate and timely order fulfilment.
• Handle customer enquiries, delivery issues, billing matters and credit/debit notes.
• Lead and guide Customer Service staff, including daily task allocation, work scheduling and manpower coordination.
• Monitor team performance, prepare reports and implement process improvements.
• Maintain good relationships with customers and internal stakeholders.

Job description

Job Summary

Our client is an established food manufacturing and distribution company seeking an experienced Senior Sales Support Executive to manage end-to-end customer orders and support the daily coordination of the Sales Support team.

Responsibilities

• Manage end-to-end customer orders, including processing, amendments, returns and exchanges.

• Coordinate with Warehouse and Operations to ensure accurate and timely order fulfilment.

• Handle customer enquiries, delivery issues, billing matters and credit/debit notes.

• Lead and guide Customer Service staff, including daily task allocation, work scheduling and manpower coordination.

• Monitor team performance, prepare reports and implement process improvements.

• Maintain good relationships with customers and internal stakeholders.
  

Requirements

• Diploma/Degree in Business, Supply Chain, Logistics or related disciplines.

• Relevant experience in Customer Service, Order Management or Sales Support.

• Prior team-leading experience in Customer Service, Sales Support or Order Management is required.

• Strong hands-on experience in end-to-end order processing and ERP systems.

• Experience in food manufacturing, FMCG or distribution is an advantage.

• Good communication, organisational and problem-solving skills.

• Able to support occasional Saturdays/Public Holidays when required, with time off provided.

We regret to inform you that only shortlisted candidates will be notified.

Yong Seng Khoon (SK)

Registration Number: R26162582

EA License Number: 18C9027