Customer Service Executive @ West Region

Corestaff Pte Ltd; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Corestaff Pte Ltd is recruiting an experienced Senior Sales Support Executive for our client in Singapore's food manufacturing and distribution sector. You will manage end-to-end customer orders, coordinate with Warehouse and Operations, and support daily turmoil of Sales Support, ensuring timely fulfilment and high accuracy.

The ideal candidate has a diploma or degree in Business or related fields, hands-on ERP experience, and prior team leadership, with strong communication and problem-solving

Qualifications

• Diploma or degree in Business, Supply Chain, Logistics or related fields.
• Experience in Customer Service, Order Management or Sales Support.
• Prior team-leading experience in Customer Service, Sales Support or Order Management.
• Strong hands-on experience in end-to-end order processing and ERP systems.

Responsibilities

• Manage end-to-end customer orders, including processing, amendments, returns and exchanges.
• Coordinate with Warehouse and Operations to ensure accurate and timely order fulfilment.
• Handle customer enquiries, delivery issues, billing matters and credit/debit notes.
• Lead and guide Customer Service staff, including daily task allocation, work scheduling and manpower coordination.
• Monitor team performance, prepare reports and implement process improvements.
• Maintain good relationships with customers and internal stakeholders.

Skills

Order processing

ERP systems

Team leadership

Customer service

Education

Diploma/ Degree in Business or related disciplines

Tools

ERP software

Job description

Job Summary

Our client is an established food manufacturing and distribution company seeking an experienced Senior Sales Support Executive to manage end-to-end customer orders and support the daily coordination of the Sales Support team.

Responsibilities

• Manage end-to-end customer orders, including processing, amendments, returns and exchanges.

• Coordinate with Warehouse and Operations to ensure accurate and timely order fulfilment.

• Handle customer enquiries, delivery issues, billing matters and credit/debit notes.

• Lead and guide Customer Service staff, including daily task allocation, work scheduling and manpower coordination.

• Monitor team performance, prepare reports and implement process improvements.

• Maintain good relationships with customers and internal stakeholders.
  

Requirements

• Diploma/Degree in Business, Supply Chain, Logistics or related disciplines.

• Relevant experience in Customer Service, Order Management or Sales Support.

• Prior team-leading experience in Customer Service, Sales Support or Order Management is required.

• Strong hands-on experience in end-to-end order processing and ERP systems.

• Experience in food manufacturing, FMCG or distribution is an advantage.

• Good communication, organisational and problem-solving skills.

• Able to support occasional Saturdays/Public Holidays when required, with time off provided.
  

We regret to inform you that only shortlisted candidates will be notified.

Yong Seng Khoon (SK)

Registration Number: R26162582

EA License Number: 18C9027