Customer Service Executive (FMCG) | Up $3,200 + AWS | North

MCI CONSULTING PTE. LTD.; Singapore; Presencial; SGD 31.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

14 days annual leave

AWS + VB

Descripción de la vacante

MCI Consulting Pte Ltd in Singapore is seeking a customer service professional to handle inquiries via phone, email and WhatsApp, and to process orders with accuracy while coordinating with Sales, Logistics, Finance and Warehouse to ensure smooth fulfillment.

The ideal candidate should have at least 3 years in customer service, preferably in FMCG/food, with strong MS Office skills and knowledge of ERP/order management systems. O Level or equivalent, Diploma or Degree preferred.

Formación

• Minimum O Level or equivalent; Diploma or Degree preferred.
• Minimum 3 years of customer service experience, preferably FMCG/food industry.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Proficient in Microsoft Office applications; familiarity with ERP/order management systems is an advantage.

Responsabilidades

• Handle customer enquiries promptly and professionally through phone, email and WhatsApp.
• Provide accurate information, resolve customer issues and follow up to ensure customer satisfaction.
• Process customer orders accurately and in a timely manner.
• Assist customers with queries related to orders and services.
• Coordinate with Sales, Logistics, Finance and Warehouse teams to ensure smooth order fulfilment.

Conocimientos

Customer service

Interpersonal skills

MS Office

ERP/order management

Educación

O Level or equivalent

Diploma or Degree preferred

Herramientas

MS Office

ERP systems

Descripción del empleo

Job Summary

Work Location: Senoko Drive
Basic Salary: $2,800 – $3,200 per month
Working Days: 5.5 days (Alternate Saturday)
Working Hours: Monday–Friday, 8:30 AM – 5:45 PM | Saturday, 8:30 AM – 12:30 PM

Benefits

• 14 days Annual Leave
• AWS + VB

Job Responsibilities

• Handle customer enquiries promptly and professionally through phone, email and WhatsApp.
• Provide accurate information, resolve customer issues and follow up to ensure customer satisfaction.
• Process customer orders accurately and in a timely manner.
• Assist customers with their queries and requests related to orders and services.
• Coordinate closely with Sales, Logistics, Finance and Warehouse teams to ensure smooth order fulfilment.
• Maintain accurate and updated records of customer interactions and transactions.
• Monitor and track order status to ensure timely fulfilment and delivery.

Requirements

• Minimum O Level or equivalent qualification; Diploma or Degree is preferred.
• Minimum 3 years of relevant customer service experience, preferably within the FMCG or food industry.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Proficient in Microsoft Office applications.
• Familiarity with ERP or order management systems will be an advantage.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/08/MCI-Job-Applicant-Data-Protection-Notice.pdf

**We regret to inform that only shortlisted candidates would be notified.

Sim Hui Shi (Carra)
Reg No: R22110425
MCI Consulting Pte Ltd
EA Licence: 13C6730