Customer Service Executive

ERA Singapore; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

ERA Singapore is seeking a customer-focused Customer Service Executive to join our team. You will be the first point of contact for Real Estate Salespersons, delivering timely and professional assistance on licensing, onboarding and day-to-day HR matters.

Reporting to AVP of Associates HR, you will coordinate with internal departments to support onboarding, licensing and agency collateral creation, while maintaining excellent service.

Qualifications

• At least 1–2 years of front desk/customer service experience.
• Proficient in MS Office and email/calendar apps.
• Strong interpersonal and communication skills.
• Able to work in a collaborative team environment.
• Knowledge of design tools (Photoshop, Illustrator, InDesign, Canva) is a plus.

Responsibilities

• Provide frontline services and perform admin tasks.
• Assist with licensing, onboarding and recruitment support for RES.
• Handle walk-in, phone and email inquiries with professionalism.
• Maintain filing and confidential documents in order.
• Support creation of agency collaterals and related graphics.

Skills

Customer service

MS Office proficiency

Communication skills

Team player

Front desk / Reception

Tools

Photoshop

Illustrator

InDesign

Canva

Job description

We are seeking a customer-focused and service-oriented Customer Service Executive to join our team.

As an Customer Service Executive, you will be the first point of contact for our Real Estate Salespersons (RES), delivering a positive and seamless experience across a wide range of HR and agency-related matters. From licensing and onboarding to day-to-day enquiries and administrative support, you will play an important role in ensuring our salespersons receive timely, accurate and professional assistance throughout their journey with ERA.

Reporting to the AVP of Associates HR, you will work closely with internal departments to facilitate licensing matters, support recruitment and onboarding activities, coordinate agency collaterals, and ensure the efficient delivery of frontline HR services. The ideal candidate is organised, approachable and enjoys interacting with people. You are a strong communicator with a service-first mindset, able to handle multiple priorities while building trusted relationships with our salespersons and delivering an exceptional service experience.

Job Responsibilities:

• Provide prompt frontline services and perform admin tasks.
• Assist in real estate salespersons licencing matters such as registration and resignations and recruitment.
• Attending to walk-in, phone and email enquiries
• Maintain proper filing and disposal of confidential documents
• Identify and assess our salespersons' need to achieve satisfaction
• Build sustainable relationships and trust with our salespersons through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
• Take the extra mile to engage our salespersons
• Assist in liaising and creating agency collaterals like name card design, mailers, etc
• Assist in the design and creation of graphics, and layouts for making name cards

Requirements:

• At least 1-2 years of relevant working experience in customer front desk fronting
• Proficient in MS Office applications
• Strong interpersonal and communication skills
• A team player who fosters a cooperative work environment
• Knowledge of creative design tools (e.g. Photoshop / Illustrator / Indesign/Canva) will be preferred.

Who will thrive in this role?

• You'll be experienced in a service-oriented environment, resolving customer questions, issues and enquires is something that comes naturally to you.
• Excellent time management and communication skills