Customer Service Executive

JOBALLY PTE. LTD.; Singapore; On-site; SGD 27,900 - 39,060; Full time

Job summary

JOBALLY PTE. LTD. in Singapore is seeking a Customer Service Executive to handle queries across phone, email, social media and live chat, ensuring timely and effective resolutions.

You will coordinate with internal teams, escalate trends to prevent recurring issues, log all interactions in the CRM, and support order processing for local and export spare parts. This role requires good communication, strong phone etiquette, and proficiency in Microsoft Office; experience with SAP is a plus, and

Qualifications

• Minimum GCE O Level and above.
• Experience in Call Centre, Banking or Customer Service environment is advantageous.
• Excellent phone etiquette and effective communication skills.
• Proficient in Microsoft Office.

Responsibilities

• Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
• Follow up closely with internal parties for resolutions.
• Proactively escalated query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
• All customer service request and any follow-up interaction is logged into CRM accurately and timely.
• Assist in processing and invoicing Local and Export spare part orders.
• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
• Spare parts inventory management.
• Perform other assigned duties and/or project work.

Skills

Communication

Interpersonal skills

Phone etiquette

Customer service

Microsoft Office

Education

GCE O Level or above

Tools

SAP

Job description

Customer Service Executive

• Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
• Follow up closely with internal parties for resolutions.
• Proactively escalated query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
• All customer service request and any follow-up interaction is logged into CRM accurately and timely.
• Assist in processing and invoicing Local and Export spare part orders.
• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
• Spare parts inventory management.
• Perform other assigned duties and/or project work.

REQUIREMENTS

• Candidate should possess minimum GCE ‘O’ Level and above.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Office applications.
• Experience in SAP will be an advantage.
• On-the-job training will be provided to ensure proficiency in role requirements.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)