Customer Service Executive

Handphoneshop Pte Ltd; Singapore; On-site; SGD 29,000 - 36,000; Full time

Job summary

Handphoneshop Pte Ltd is seeking a Customer Service Executive to join our team in Singapore. The ideal candidate will be friendly, focused on delivering excellent service, and capable of working both independently and as part of a team.

Responsibilities include assisting walk-in customers, handling phone, email, and live chat inquiries, identifying solutions, resolving issues, and reporting to the Reporting Manager.

Qualifications

• Minimum 2 years of customer service experience.
• Experience in telecom-related retail is a plus.
• Fluent in English.
• Ability to work shifts and on weekends/public holidays.
• Strong negotiation and conflict resolution skills.

Responsibilities

• Provide customer service to walk-in customers.
• Attend to telephone, email, and live chat inquiries.
• Understand customers' needs and provide solutions.
• Access service portals to retrieve information.
• Escalate unresolved issues to higher levels.
• Identify direct or cross-sell opportunities during interactions.
• Deliver quality service to achieve customer satisfaction.
• Solicit feedback and report trends for improvements.
• Provide regular reports to Reporting Manager.
• Perform ad-hoc duties as assigned.

Skills

Customer service

Communication

Team player

Conflict resolution

Shift work

Job description

Description:

We are an established mobile equipment and services distributor, and we are looking for highly motivated individuals to join us as:

Customer Service Executive

The ideal applicant will be friendly, have a strong focus on providing excellent customer service, and take great pleasure in doing so. He or she must be both a team player and an individual worker. Candidates with backgrounds in order processing, after service support, and customer service are preferred.

Job Description:

• Provide customer service to walk-in customers


• Attend to telephone, email, and live chat inquiries in an effective and efficient manner


• Ability to understand customers' needs and provide appropriate solutions and attention


• Access to various service portals to retrieve the required information


• Escalate unresolved issues to higher levels


• Identify direct or cross-sell opportunities during customer interaction


• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction


• Solicit customers' feedback and identify problem trends for improvement actions


• Provides regular reports to Reporting Manager


• Other ad-hoc duties assigned by Reporting Manager

Job Requirements:

• Able to converse in English fluently


• At least 2 years of customer service-related experience


• Experience in customer service or retail service in the Telecommunication related industry. (Preferably, not a must)


• A calm temperament and excellent negotiation and conflict resolution skills


• Ability to work independently and be an excellent team player


• Be willing to work on shift (5 days work week, 2 days of rest)


• Require to work on weekends/public holidays as per schedule


• Work hours will be day shifts, latest shift ending at 10pm and there will be no overnight shifts