Bus Transport Operations Admin & Customer Support

HEY ROCKET PTE. LTD.; Singapore; On-site; SGD 27,000 - 33,000; Full time

Benefits offered by this job

Training provided

Stable working hours

No shift work

Location: North area

Job summary

HEY ROCKET PTE. LTD. is seeking a Customer Service Executive to support daily transport operations in a stable, school-based environment. You will handle parent and school inquiries both front-of-house and with operations teams, ensuring smooth and safe bus services.

The role offers structured hours, real-time communication, and a mix of customer interaction with administrative duties, with training provided and a 5-day work week.

Qualifications

• Strong communication and interpersonal skills.
• Organized and detail-oriented.
• Tech-savvy; comfortable with systems and GPS tracking tools.
• Prior customer service or operations experience is a plus.
• Ability to stay calm in fast-paced or stressful situations.

Responsibilities

• Be the main point of contact for parents, guardians, and school administrators.
• Provide real-time updates via calls, messages, and emails; manage feedback and resolve complaints within SLA timelines.
• Communicate clearly during emergencies (delays, breakdowns, weather issues).
• Coordinate with operations and transport teams on routing and scheduling.
• Track bus movements using GPS systems and provide accurate updates.
• Maintain records of enquiries, complaints, and resolutions in CRM systems.
• Prepare reports on service performance and customer satisfaction.
• Support administrative tasks and ensure data is accurate and up to date.

Skills

Strong communication

Interpersonal skills

Organized

Tech-savvy

CRM experience

GPS tracking

Tools

CRM systems

GPS tracking tools

Job description

HEY ROCKET PTE. LTD. is seeking a Customer Service Executive to support daily transport operations in a stable, school-based environment. You will handle parent and school inquiries both front-of-house and with operations teams, ensuring smooth and safe bus services.

The role offers structured hours, real-time communication, and a mix of customer interaction with administrative duties, with training provided and a 5-day work week.