Customer Service Executive

ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED); Singapore; On-site; SGD 28,000 - 45,000; Full time

Benefits offered by this job

Annual Leave

Birthday Leave

Free TCM services

Family discount 50%

Commissions

Job summary

ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED) in Singapore is seeking a customer-focused professional to support clinic operations. You will handle administrative tasks, assist with patient registration, scheduling, and medical records while delivering top-notch service to drive sales and patient retention.

Experience in healthcare settings is preferred, with training provided for new hires. The role offers opportunities in ELT treatments and collaboration with physicians to create effective

Qualifications

• No prior experience required; training provided.
• 1–2 years sales experience in retail/healthcare preferred.
• Healthcare/clinic/massage and spa setting experience is a plus.
• CIDESCO/CIBTAC/WSQ/ITEC or related qualifications are advantageous.
• Immediate or short-notice availability is a plus.
• Passion for TCM or healthcare industry; ability to adapt in a fast-paced environment.
• Customer-focused, self-motivated, and sales-oriented.
• Strong interpersonal and communication skills.
• Senior positions may be considered for experienced candidates.

Responsibilities

• Provide administrative support: registration, scheduling, medical records, and cashiering.
• Deliver high-quality customer service and build relationships to maximize sales and retention.
• Monitor patients during treatment and assist physicians with plans and dispensing as prescribed.
• Maintain accurate treatment records and support clinic operations.
• Perform Electro-Lymphatic Therapy (ELT) to support health and wellness.
• Educate patients about clinic products and services.

Skills

Customer service

Sales

Communication

Team player

Education

CIDESCO/CIBTAC/WSQ/ITEC

Job description

Job Responsibilities

• Provide administrative support, including registration, scheduling appointments, maintaining accurate patient medical records, and cashiering.
• Attend to customer inquiries, deliver top-notch customer service and build sustainable relationships with patients to maximize sales, customer satisfaction, and retention.
• Connect with patients, follow-up, monitor and continuously access patients’ treatments throughout their recovery process to help them achieve the desired results.
• Maintain detailed and accurate treatment records and support the clinic's day-to-day operations.
• Perform Electro-Lymphatic Therapy (ELT) to help patients enhance their overall health and wellness.
• Work with physicians to develop suitable treatment plans and dispense medication as prescribed for every patient.
• Educate patients about the clinic's products and services effectively.
• Perform the packaging and labeling activities of medications.
• Sanitize, maintain the tidiness and cleanliness of the treatment rooms and clinic equipment.
• Achieve monthly personal and company sales targets without hard selling.
• Assist in monthly or quarterly clinic promotional activities and propose new strategies for business growth.
• Perform any other ad hoc duties as assigned from time to time.

Job Requirements

• Candidates with no prior experience are welcome to apply (training will be provided)
• Preferably 1-2 years sales experience in the retail/healthcare industry preferred.
• Preferably candidates with prior healthcare/clinic/massage and spa setting experience.
• Candidates who possess relevant beauty and service-related qualifications such as CIDESCO/ CIBTAC / WSQ/ ITEC, etc., are a plus.
• Able to commence work immediately/on short notice would be a big plus.
• Possess great passion and interest in TCM or healthcare industry
• Able to adapt quickly to situations and comfortable working in a fast-paced environment
• Customer-focused, self-motivated, sales and service-oriented.
• Proactive, enthusiastic, independent, compassionate, and has a positive learning attitude.
• Good team player with excellent interpersonal and communication skills.
• Candidates with relevant experience and proven track record will be considered for a senior position.

Job Highlights:

1. Annual Leave - 14 days onwards
2. Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
3. FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!
4. Attractive and Good Commissions Entitlement
5. Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.