Customer Service Executive

Careerlibrary Singapore; Singapore; On-site; SGD 30,000 - 46,000; Full time

Job summary

Careerlibrary Singapore is seeking a Customer Service Executive to support daily customer interactions and sales activities. You will liaise with customers and management, handle inquiries, quotations, and orders, and keep precise records of all transactions.

The role involves assisting sales teams with quotations, processing orders and invoices, providing order updates, updating records, and coordinating with accounts.

Responsibilities

• Attend to customers who call-in with enquiries, quotations, complaints or directing them to the appropriate salesperson.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• Follow up to ensure that appropriate actions are taken on customers’ requests.
• Assist salespersons to prepare quotations for customers.
• Process sales orders, delivery orders and tax invoices.
• Provide delivery status or updates of customers’ orders, coordinate changes if necessary.
• Update changes in customers’ information.
• Update inventory records, customers’ sales records and price change information.
• Coordinate with accounts department for debit/credit notes and goods return.
• Pick and and pack of goods for delivery to customers.
• Procurement planning, issue Purchase Orders and update outstanding purchase order
• Provide basic financial data entry support when required.
• Supporting the team and business partners in their commercial activities.
• To support tasks associated with sales and marketing in generating and supporting sales.
• Manage local marketing activities such as exhibitions, advertisements, contact to agencies etc.
• Perform any other Ad Hoc projects and assignments as and when required.

Job description

Overall Responsibility

The Customer Service Executive may be expected to work at various levels, from direct liaison with management to the front end of the business dealing directly with principals and customers. You are expected to understand our customers’ requirements and exceed their expectations whenever possible. The main aim is to provide operational efficiency with the goal of attaining excellent customer service.

Essential Functions

• Attend to customers who call-in with enquiries, quotations, complaints or directing them to the appropriate salesperson.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• Follow up to ensure that appropriate actions are taken on customers’ requests.
• Assist salespersons to prepare quotations for customers.
• Process sales orders, delivery orders and tax invoices.
• Provide delivery status or updates of customers’ orders, coordinate changes if necessary.
• Update changes in customers’ information.
• Update inventory records, customers’ sales records and price change information.
• Coordinate with accounts department for debit/credit notes and goods return.
• Pick and and pack of goods for delivery to customers.
• Procurement planning, issue Purchase Orders and update outstanding purchase order
• Provide basic financial data entry support when required.
• Supporting the team and business partners in their commercial activities.
• To support tasks associated with sales and marketing in generating and supporting sales.
• Manage local marketing activities such as exhibitions, advertisements, contact to agencies etc.
• Perform any other Ad Hoc projects and assignments as and when required.