Customer Service Executive

Edvox Music School Pte Ltd.; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

Edvox Music School Pte Ltd. is seeking a customer-focused professional to manage front-desk duties, assist with enrolments, and handle daily office operations in a vibrant music education environment.

The role involves advising on courses, collecting payments, managing inventory and sales, and compiling basic business statistics. Weekend work is required, and a Diploma is the minimum qualification. Proficiency in MS Office is essential.

Qualifications

• Diploma required.
• Proficiency in MS Office including MS Excel.
• Strong interpersonal and communication skills.
• Customer-oriented and proactive attitude.
• Able to work retail hours including weekends.

Responsibilities

• Provide excellent customer service to walk-in and call-in customers.
• Develop good rapport with customers and build brand loyalty.
• Music courses recommendation, enrolment and payment collection.
• Responsible in daily running of the School with management of general administrative duties.
• Sales of books/music instruments and inventory management.
• Statistical compilations - payment backlog, sales and revenue, student intake/drop out, etc.

Skills

Customer service

Interpersonal skills

Self-driven

Retail hours

Education

Diploma

Tools

MS Office

MS Excel

Job description

Job Responsibilities

• Provide excellent customer service to walk-in and call-in customers.
• Develop good rapport with customers and build brand loyalty.
• Music courses recommendation, enrolment and payment collection.
• Responsible in daily running of the School with management of general administrative duties.
• Sales of books/music instruments and inventory management.
• Statistical compilations - payment backlog, sales and revenue, student intake/drop out, etc.

Requirements

• Possess at least a Diploma.
• Proficiency in MS Office including MS Excel.
• Self-driven and resourceful.
• Customer-oriented with good interpersonal and communication skills.
• Able to work at “retail hours” and both weekends.

Those with relevant experience will be considered for Senior / Manager position.