Customer Experience Officer

CANWORKONE.SG EMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Training & mentorship

Dynamic working environment

Prestigious brand

Job summary

CANWORKONE.SG EMPLOYMENT PTE. LTD. is seeking a friendly Customer Experience Officer to support daily centre operations and engage with students and parents. You will drive enrolment growth through excellent service and soft-selling skills.

The role involves coordinating schedules, handling registrations and payments, and contributing to a dynamic music education brand with multiple centres islandwide in Singapore.

Qualifications

• Minimum GCE N/O Level, Diploma, or equivalent.
• Experience in customer service, retail, education, enrichment, or sales preferred.
• Strong communication and interpersonal skills.
• Comfortable interacting with children, parents, and students.
• Service-oriented with good sales and customer engagement skills.
• Able to work on weekends.
• Willing to work at different centres across Singapore when required.

Responsibilities

• Provide warm, professional front-desk customer service to students, parents, and walk-in enquiries.
• Handle course enquiries, registrations, scheduling, and payments.
• Build strong relationships with parents and students to enhance retention.
• Recommend suitable music programmes and support enrolment conversions.
• Support daily centre operations and administrative duties.
• Coordinate lesson schedules, teachers, and classroom utilisation.
• Assist in centre events, performances, workshops, and promotions.
• Handle customer feedback and resolve issues promptly and professionally.

Skills

Communication

Interpersonal skills

Sales & engagement

Teamwork

Multitasking

Education

GCE N/O Level or Diploma

Job description

Love music, people, and creating great customer experiences? Join an established music education group with centres islandwide across Singapore!

We are looking for a friendly, energetic, and service-oriented Customer Experience Officer to support daily centre operations, engage with students and parents, and drive enrolment growth through excellent customer service and soft-selling skills.

Key Responsibilities

• Provide warm and professional front-desk customer service to students, parents, and walk-in enquiries
• Handle course enquiries, class registrations, scheduling, and payments
• Build strong relationships with parents and students to enhance customer experience and retention
• Recommend suitable music programmes and support enrolment conversions
• Support daily centre operations and administrative duties
• Coordinate lesson schedules, teacher arrangements, and classroom utilisation
• Assist in centre events, performances, workshops, and promotional activities
• Handle customer feedback and resolve issues promptly and professionally

Requirements

• Minimum GCE N/O Level, Diploma, or equivalent
• Prior experience in customer service, retail, education, enrichment, or sales environment preferred
• Strong communication and interpersonal skills
• Comfortable interacting with children, parents, and students
• Service-oriented with good sales and customer engagement skills
• Able to work on both weekends
• Willing to work at different centres across Singapore when required

Preferred Qualities

• Cheerful, outgoing, and customer-focused personality
• Passion for music, education, or enrichment industry
• Positive attitude with strong teamwork skills
• Able to multitask in a fast-paced environment

Benefits

Attractive salary + incentives
Career progression opportunities
Training and mentorship provided
Dynamic and supportive working environment
Opportunity to work with an established music education brand