Customer Service cum Sales Admin (Consumer Electronics)

Recruit Expert; Singapore; On-site; SGD 28,000 - 33,000; Full time

Job summary

Recruit Expert in Singapore seeks a customer-focused professional to respond to inquiries across in-person, phone, email, and social media channels, ensuring timely, professional service and accurate issue resolution.

You will coordinate repair and returns with internal teams, oversee e-commerce content and order processing, and help create marketing materials to strengthen brand presence while collaborating across functions to align customer service, marketing, and operations with business

Qualifications

• Diploma in Business, Marketing, or a related discipline.
• At least 3 years of customer service experience within consumer electronics.
• Good communication skills, customer-focused mindset, and ability to work independently or within a team.

Responsibilities

• Respond to customer inquiries and concerns across in-person, phone, email, and social media channels, ensuring timely and professional service.
• Coordinate repair and return requests, working closely with internal teams to resolve issues efficiently.
• Oversee e-commerce content and manage order processing to ensure accurate and prompt deliveries.
• Create marketing and product materials, including brochures, online content, packaging, and promotional visuals, to strengthen brand presence.
• Collaborate with cross-functional teams to align customer service, marketing, and operational efforts with business objectives.

Skills

Customer service

Communication

Teamwork

Education

Diploma in Business/Marketing

Job description

Roles & Responsibilities:

• Respond to customer inquiries and concerns across in-person, phone, email, and social media channels, ensuring timely and professional service.
• Coordinate repair and return requests, working closely with internal teams to resolve issues efficiently.
• Oversee e-commerce content and manage order processing to ensure accurate and prompt deliveries.
• Create marketing and product materials, including brochures, online content, packaging, and promotional visuals, to strengthen brand presence.
• Collaborate with cross-functional teams to align customer service, marketing, and operational efforts with business objectives.

Requirements:

• Diploma in Business, Marketing, or a related discipline
• At least 3 years of customer service experience within consumer electronics.
• Good communication skills, customer-focused mindset, and ability to work independently or within a team.

Salary: $2,500 to $3,000