Customer Service cum Sales Admin (Consumer Electronics)

Recruit Expert Pte. Ltd.; Singapore; On-site; SGD 42,000 - 67,000; Full time

Job summary

Recruit Expert Pte. Ltd. in Singapore seeks a customer-centric professional to manage inquiries across in-person, phone, email and social media, ensuring timely, professional service.

You will coordinate repair and return requests, oversee e-commerce content, and create marketing materials to strengthen brand presence, collaborating with cross-functional teams to align customer service with business goals. The ideal candidate has a Diploma in Business/Marketing and at least 3 years in consumer

Qualifications

• Diploma in Business, Marketing, or a related discipline.
• At least 3 years of customer service experience within consumer electronics.
• Strong knowledge in gemstones, diamonds, or precision engineering industries.
• Good communication skills, customer-focused mindset, and ability to work independently or within a team.

Responsibilities

• Respond to customer inquiries across in-person, phone, email, and social media channels, ensuring timely and professional service.
• Coordinate repair and return requests, working closely with internal teams to resolve issues efficiently.
• Oversee e-commerce content and manage order processing to ensure accurate and prompt deliveries.
• Create marketing and product materials, including brochures, online content, packaging, and promotional visuals, to strengthen brand presence.
• Collaborate with cross-functional teams to align customer service, marketing, and operational efforts with business objectives.

Skills

Communication

Customer service

Teamwork

Independence

Education

Diploma in Business/Marketing

Job description

• Respond to customer inquiries and concerns across in-person, phone, email, and social media channels, ensuring timely and professional service.
• Coordinate repair and return requests, working closely with internal teams to resolve issues efficiently.
• Oversee e-commerce content and manage order processing to ensure accurate and prompt deliveries.
• Create marketing and product materials, including brochures, online content, packaging, and promotional visuals, to strengthen brand presence.
• Collaborate with cross-functional teams to align customer service, marketing, and operational efforts with business objectives.

Requirements:

• Diploma in Business, Marketing, or a related discipline
• At least 3 years of customer service experience within consumer electronics.
• Strong knowledge in gemstones, diamonds, or precision engineering industries.
• Good communication skills, customer-focused mindset, and ability to work independently or within a team.