Customer Service Coordinator | 6 months [Immediate hiring]

PERSOL; Singapore; Hybrid; SGD 36,000 - 58,000; Part time

Benefits offered by this job

WFH after 3 months

6-month contract

Job summary

PERSOL is seeking an Order-to-Cash Specialist for a 6-month contract at our Jurong East location in Singapore. The role includes handling the full order-to-cash process, processing orders in SAP, and coordinating shipping documentation with customers.

You will support multiple regions with a strong emphasis on logistics and credit coordination. The ideal candidate has 3–5 years in an MNC, solid logistics knowledge, and SAP/MS Office proficiency.

Qualifications

• At least 3–5 years of work experience in an MNC environment.
• Sound knowledge in logistics and shipping; familiar with export docs (LC, B/L, AWB).
• Experience in processing ASIA import shipments preferred.
• Experience using SAP and MS Office is an advantage.
• Good team player, able to work independently and take initiative.

Responsibilities

• Responsible for complete order to cash process.
• Process customer orders using SAP system.
• Provide sales support to designated countries.
• Coordinate preparation of shipping documentation to customers.
• Attend to customer complaints and handle requests for samples.
• Work with Trade Compliance/Foreign Trade to manage Customer Profiles/End Use Certificate/Trade Restrictions.
• Coordinate with HQ and cross-functional teams to follow up on credit and logistics matters.

Skills

SAP

MS Office

Logistics

Credit management

Customer service

Tools

Trade Services online banking

Job description

• 6 months contract, with WFH arrangement after 3 months

• Working hours: 8.30AM - 6PM

• Location: Jurong East

Job Description

• Responsible for complete order to cash process

• Process customer orders using SAP system

• Provide sales support to designated countries

• Coordinate the preparation of shipping documentation to customers

• Attend to customer complaints and handle customer request for samples

• Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant

• Interact with colleagues from Headquarters, Sales & Marketing, SCM, Accounts Receivables, Credit & Legal teams to follow up on credit and logistics matters.

Requirements

• At least 3 – 5 years of work experience in an MNC environment.

• Sound knowledge in logistics and shipping. Familiar with export documentation e.g. Letter of Credit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documents using Trade Services online banking system etc.

• Experience in processing ASIA import shipments is preferred.

• Experienced in using SAP system and MS Office is an advantage

• Good team player, able to work independently and takes initiative to resolve issues.

• Meticulous, organized and possesses positive attitude.

• Basic knowledge of Financing, Credit Management and Global Trade Services will be advantageous

We regret to inform that only shortlisted candidates will be notified.