Customer Experience & Service Coordinator

STAFFLINK SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 31,248 - 50,220; Full time

Job summary

STAFFLINK SERVICES PRIVATE LIMITED in Singapore is seeking a diligent professional for service coordination and customer support at their Alexandra location. You will handle inquiries, assign requests via CRM, and monitor cases to ensure timely resolution.

The role covers operations administration, contract management, scheduling installations and preparing reports. Strong Excel skills, including VLOOKUP and Pivot Tables, plus familiarity with SAP/ERP, are highly valued in a fast-paced,

Qualifications

• GCE O-Level or equivalent is required.
• Experience in service coordination, customer service or sales admin is preferred.
• Knowledge of SAP or ERP systems is advantageous.
• Proficient in Excel including VLOOKUP and Pivot Tables.
• Strong organisational, administrative and multitasking abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Handle incoming customer enquiries via phone and email promptly.
• Coordinate and assign service requests to technicians using the CRM.
• Monitor service cases and follow up on escalations for timely resolution.
• Liaise with customers, contractors, and internal stakeholders to facilitate operations.
• Maintain and update service information, including meter readings and contracts.
• Process service job closures and document installation/maintenance records.
• Schedule new equipment installations and service appointments.
• Manage service contract administration and renewal notifications.
• Prepare operational and management reports.

Skills

Customer service

Organisational skills

Multitasking

Communication skills

Education

GCE O-Level

Tools

SAP

ERP systems

Excel

Job description

STAFFLINK SERVICES PRIVATE LIMITED in Singapore is seeking a diligent professional for service coordination and customer support at their Alexandra location. You will handle inquiries, assign requests via CRM, and monitor cases to ensure timely resolution.

The role covers operations administration, contract management, scheduling installations and preparing reports. Strong Excel skills, including VLOOKUP and Pivot Tables, plus familiarity with SAP/ERP, are highly valued in a fast-paced,