Customer Service Consultant (Massage)

REJUV TENKA 2 PTE. LTD.; Singapore; On-site; SGD 24,000 - 32,000; Full time

Job summary

REJUV TENKA 2 PTE. LTD. seeks a customer service professional to provide service with empathy and integrity, addressing treatments and products, and helping customers through their journey. You will also handle calls and assist in scheduling appointments to ensure smooth operations.

The role involves following up on consultations, promoting ongoing promotions without aggressive selling, and attentively handling feedback and inquiries about products and services.

Responsibilities

• Provide excellent customer service with empathetic and heart-centered approach.
• Follow up consultations with customers regarding treatments and products purchased.
• Promote current promotions and products to customers without hard-selling tactics.
• Handle phone calls and assist in booking appointments.
• Manage customer feedback and inquiries and respond to questions about products and services.

Job description

Roles & Responsibilities:

• To provide excellent customer service and serve from your heart
• Follow up consultation with customers with regards to their treatments and products purchased
• To promote current promotions and products to customers without hard-selling tactics
• Other adhoc duties assigned by the management from time to time
• Handle phone calls and booking of appointments
• Handle customer feedback and enquiries
• Respond to customer calls and answer questions about products and services