Customer Service Associate, Group Contact Centre

National University Polyclinics; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

National University Health System in Singapore is seeking a Senior / Customer Service Associate to join the Group Contact Centre. You will handle general enquiries, appointment scheduling, and hotline-related tasks for patients and the public in a fast-paced healthcare setting.

Reporting to the Institution Lead, Group Contact Centre, you will coordinate with other departments to ensure requests are followed up and resolved, while delivering excellent service and clear information.

Qualifications

• Diploma in any discipline; fresh graduates welcome.
• Experience in healthcare or contact centre preferred.
• Fluent in English and Mother Tongue.
• Able to read and write fluently in English.
• Pleasant and cheerful personality with good interpersonal skills.
• Able to adapt to fast pace working environment.
• Willing to work rotating shifts, including PHs and weekends and be available for standby duties when required.

Responsibilities

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Skills

Customer service

Communication skills

Multitasking

Interpersonal skills

Fluent English

Education

Diploma

Tools

Computer literacy

Typing skills

Job description

Customer Service Associate, Group Contact Centre

Job ID: 10456

Job Function: Ancillary

Institution: National University Health System

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend and be available for standby duties when required

Working Location: Ng Teng Fong General Hospital / The Synergy