Customer Service Associate (Giordano Ladies)

Giordano Originals (S) Pte Ltd; Singapore; On-site; SGD 24,000 - 30,000; Full time

Job summary

Giordano Originals (S) Pte Ltd in Singapore is seeking a friendly Retail Assistant to join our Giordano Ladies Wear team. You will provide excellent customer service, help customers with fashion selections and ensure a pleasant shopping experience across our stores.

The role involves understanding customer needs, recommending ladies apparel, supporting stock replenishment, cashiering, visual merchandising and maintaining shop presentation.

Qualifications

• Minimum GCE ‘N’ / ‘O’ Levels or ITE qualification.
• No prior experience required; training provided.
• Willing to work 3 rotating shifts, 5 days a week including weekends and public holidays.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Understand customer needs and recommend suitable ladies’ apparel.
• Promote products through upselling and cross-selling.
• Replenish stock and display merchandise.
• Handle cashiering and payments.
• Maintain clean, organised shop floor and fitting rooms.
• Assist in stock receiving, transfers, and promotions.
• Support store operations with team to ensure smooth daily operations.

Skills

Customer service

Communication

Teamwork

Education

GCE N/O Levels or ITE

Job description

Job Summary

We are looking for a friendly, enthusiastic, and customer-oriented Retail Assistant to join our Giordano Ladies Wear team. You will be responsible for providing excellent customer service, assisting customers with their fashion selections, and ensuring a pleasant shopping experience.

The role involves understanding customers’ needs, recommending suitable ladies’ apparel, and supporting daily store operations. You will also assist with stock replenishment, cashiering, visual merchandising, and maintaining the overall appearance and cleanliness of the store.

The ideal candidate should have a passion for fashion, enjoy interacting with customers, and be comfortable working in a fast-paced retail environment

Job Description

• Welcome and assist customers in a friendly and professional manner to walk-in customers.
• Understand customers’ needs and recommend suitable ladies’ apparel, sizes, colour and styles.
• Promote products through upselling and cross-selling to support sales targets.
• Replenish stocks and ensure products are properly arranged and displayed.
• Assist with stock receiving, inventory checks and stock transfers when required
• Handle cashiering duties, including payment transactions and issuing receipts.
• Assist in shifting store displays and setup visual merchandising merchandising.
• Ensure the shop floor, fitting rooms and cashier area are clean, organised and presentable.
• Handle customer enquiries and feedback professionally.
• Work closely with the Shop-in-Charge and team members to ensure smooth daily operation
• Support promotions, new product launches and other retail campaigns.

Requirements

• Minimum GCE ‘N’ / ‘O’ Levels or ITE qualification
• No prior experience required (training will be provided)
• Willing to work on 3 rotating shifts
• Able to work 5 days a week, including weekends and Public Holidays
• Outgoing, well-groomed, and customer service-oriented
• Working locations at Suntec City / Wisma-Atria or Raffles City