Customer Service Associate - Changi *5.5 days work week

DSV Solutions Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading logistics company in Singapore is seeking an experienced professional to manage customer inquiries and handle import/export documentation. The successful candidate will have at least 3 years of relevant experience and demonstrate strong communication and problem-solving skills. Key responsibilities include arranging courier services, ensuring shipment cost accuracy, and adhering to operational policies and procedures. The role involves teamwork and promoting a professional work environment.

Qualifications

• Minimum 3 years of relevant experience in warehousing and customer service.
• Excellent written and oral communication skills.
• Meticulous and able to work independently as well as part of a team.

Responsibilities

• Attend to customer inquiries regarding service features.
• Process export and import documentation.
• Arrange services with courier companies and carriers.

Skills

Customer service expertise

Proficient communication skills

Problem-solving ability

Education

GCE 'O' Level

Job description

Responsibilities

• Attend to customers inquiries on all service features and ensure proficiency in service features.
• Export and import (Air & Sea) document processing.
• Arrange Courier Services with parties such as DHL, etc.
• Arrange booking with FCL and LCL carrier.
• Assign transhipment into export leg consol file in the SAP system.
• Arrange for trucking and loading of container with CFS operator.
• Ensure that all hazardous cargo arrangements and procedures are in accordance with company policy.
• Issuance of BL and shipping certificates as needed.
• Adherence to all destinations' SOPs
• Compliance with irregularity handling procedures with the origin and destinations.
• Ensure that shipment costs are correctly accrued in SAP. Verify vendor/intercompany invoices and file disputes for any that are incorrect.
• Ensure shipment timely invoicing in accordance with company KPIs.
• Ensure that files are checked, updated, closed, and archived accurately within the defined KPIs.
• Back up for other team members as when necessary
• Any other job-related tasks assigned by the superior
• Recommend improvements to your superior and elevate operational service failures.
• Ensure that all security arrangements and procedures adhere to company policy.
• Adherence to the DSV Group's Code of Conduct policy.
• At all times, promote, present, and adhere to DSV's professionalism and policies.

Qualifications

To be successful in this role you will require the following:

• GCE ‘O’ Level with minimum 3 years relevant experience
• Demonstrated warehousing and customer service experience
• Excellent written and oral communications skills
• Strong problem-solving ability
• On-job training will be provided
• Meticulous, able to work independently and a team player
• Able to follow, perform and maintain a good and positive performance in both housekeeping and safety related task assign by the management