Customer Service Associate

OG Pte Ltd; Singapore; On-site; SGD 25,000 - 33,000; Full time

Job summary

OG Pte Ltd in Singapore is seeking a customer-focused retail associate to greet shoppers, answer product questions, process sales, handle returns and exchanges, and provide gift-wrapping services.

You will assist with gift redemptions, manage lost-and-found, support ad hoc duties, and participate in training. The role requires weekend availability, late evening shifts, and a Chinatown location.

Qualifications

• 5 days work week; roster may include Sundays.
• Able to work on weekends and public holidays.
• Working hours 10:45am to 8:30pm.
• Working location: Chinatown, Singapore.

Responsibilities

• Greet customers and assist them with product-related inquiries.
• Handle sales, returns, exchanges, and tax refunds.
• Provide gift wrapping service for purchases.
• Help with gift redemptions and purchase with purchase redemptions.
• Manage lost-and-found items and respond to customer inquiries.
• Training will be provided.
• Perform other ad hoc duties as assigned by supervisors.

Job description

Job Responsibilities

• Greet customers and assist them with product-related inquiries.

• Handle sales, returns, exchanges, and tax refunds.

• Provide gift wrapping service for purchases.

• Help with gift redemptions and purchase with purchase redemptions.

• Manage lost-and-found items and respond to customer inquiries.

• Training will be provided.

• Perform other ad hoc duties as assigned by supervisors.

Job Requirements

• 5 days work week (from Monday to Sunday, depending on the roster)

• Ability to work during weekends and public holidays.

• Working hours 10.45am to 8.30pm

• Working location: Chinatown