Customer Service Administrator

MindChamps; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Attractive remuneration

Career progression

Friendly, conducive working env

Job summary

MindChamps Preschool @ Bishan and MindSpace @ Bishan (Midview City) seeks a driven Centre Operations Coordinator to oversee end-to-end operations, ensure regulatory compliance, and deliver excellent customer service.

You will coordinate trainers, learners, and staff, manage scheduling, procurement, health checks, and audits, focusing on service quality and smooth daily operations. This role offers opportunities for career progression in a supportive environment.

Qualifications

• MS Office (Word, Excel, PowerPoint) proficiency required.
• Excellent communication and interpersonal skills are essential.
• Must be meticulous, organized and able to multi-task.

Responsibilities

• Deliver excellent customer service by handling enquiries via phone and other channels.
• Provide administrative support to ensure smooth centre operations.
• Coordinate day-to-day operations including scheduling, resource allocation, and basic facility management.
• Oversee ordering of meals and procurement, inventory and management of centre resources.
• Conduct daily health checks for children upon arrival.
• Prepare for audits in line with policies and regulatory requirements.
• Issue and manage invoices and receipts accurately and timely.
• Perform other ad-hoc duties as assigned by management.

Skills

MS Office proficiency

Communication & interpersonal

Multitasking & organization

Education

Diploma in Business / Customer Service Management advantageous

Job description

MindSpace incorporates some of the best MindChamps enrichment programmes into a complete after-school curriculum for our students, encompassing Maths, English, Science, and Chinese enrichment classes for lower and upper primary school levels.

https://mindspace.mindchamps.org/mindspace-midview-city-bishan/

Join the Best at MindChamps Preschool @ Bishan and MindSpace @ Bishan (Midview City)!

At MindChamps Preschool @ Bishan and MindSpace @ Bishan, we are committed to nurturing young minds with passion, purpose, and excellence.

Our centres have been recognized for their outstanding achievements — MindSpace @ Bishan (Midview City) was awarded Top Performing MindSpace Centre for 2023, and MindChamps Preschool @ Bishan proudly holds the title of Top Performing MindChamps Preschool Centre for 2024 and 2025.

We are looking for driven and passionate individuals who are dedicated to making a positive impact in the lives of children. If you are enthusiastic about early childhood education or enrichment, and want to be part of a high-performing, supportive, and inspiring team — we’d love to hear from you!

Thepositionis responsible foroverseeing the end-to-end operations of the trainingcentre— ensuring smooth delivery of courses, full regulatory compliance, high service standards, and efficient coordination among trainers, learners, and internal teams.This role also serves as the operational backbone of the Academy, managing dailycentreoperations, quality assurance, and learner experience, traininglogistics, while supporting strategic initiatives to enhance performance and business growth.

Job Responsibilities:

• Deliver excellent customer service by professionally handling customer enquiries via phone and other communication channels.
• Provide administrative support to ensure smooth centre operations.
• Manage and coordinate the day-to-day operations of the centre, including scheduling, resource allocation, and basic facility management.
• Oversee the ordering of students’ meals and the procurement, inventory, and management of centre resources and supplies.
• Conduct daily health checks for children upon arrival.
• Prepare for audits in accordance with centre policies and regulatory requirements.
• Prepare, issue, and manage invoices and receipts accurately and in a timely manner.
• Perform other ad-hoc duties as assigned by management to support operational needs.

Job Requirements:

• Diploma in Business / Customer Service Management advantageous
• Proficient in MS Office (Word, Excel and PowerPoint)
• Good communication and interpersonal skills
• Meticulous, organized and able to multi-task

Additional Information:

• School location: 18 Sin Ming Lane Midview City #01-14 Singapore 573960
• Attractive remuneration and staff welfare benefits
• Ample opportunities for Career Progression
• Friendly, Fun and Conducive working environment