Home Care Executive (12 months contract)

ACTIVE GLOBAL RESPITE CARE PTE. LTD.; Singapore; On-site; SGD 33,000 - 58,000; Full time

Benefits offered by this job

Attractive base salary

Sales commission

Career development

Industry-specific training

15 days annual leave

Job summary

ACTIVE GLOBAL RESPITE CARE PTE. LTD. is seeking a proactive operational support role to answer client inquiries, schedule services, and manage documentation for Home Care offerings.

The position requires organized communication with staff, clients, and partners, ensuring processes run smoothly and SOPs are followed. The role emphasizes strong English skills, at least 1 year in related work, and flexibility to handle urgent queries.

Qualifications

• At least 1 year in customer service/administrative roles.
• Diploma or degree in any field.
• Proactive, flexible, and SOP-compliant.
• Proficiency in Microsoft Office Suite.
• Strong English communication skills.

Responsibilities

• Answer client inquiries on Home Care services.
• Schedule staff and clients for services.
• Document applications and processes accurately.
• Handle client feedback and resolve issues promptly.
• Issue invoices and assist with collections.
• Ensure SOPs are followed and communicate with partners.

Skills

Customer service

Communication

Initiative

Education

Diploma or Degree in any field

Tools

Microsoft Office Suite

Job description

Description:

• Report directly to the Home Care Team Lead.
• Answer client inquiries on all Home Care services provided by the organization.
• Provide accurate information to clients on policies, procedures and service.
• Following up promptly and communicating to all parties the statuses of work-in-progress in a timely and accurate manner.
• Schedule staff and clients for the respective services.
• Ensure prompt and accurate documentation for all applications and processes from start to finish including filings.
• Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
• Ensure prompt issuing of invoices and accuracy in collection of payables.
• Ensure all organization requirements and SOPs are adhered to.
• Participate and represent on behalf of the company's services with confidence.
• Communicate clearly and appropriately with clients, business partners, always speaking with the understanding of tone and choice of words.
• Any other duties assigned.

Requirements:

• At least 1 year of experience in an operational capacity in customer service and administrative roles preferable.
• Diploma or Degree in any field.
• Takes initiative and able to be flexible while adhering to SOPs at the same time.
• Proficiency in Microsoft Office Suite applications.
• Good command of English (Written & verbal).
• Experience in healthcare would be advantageous.
• 5-days work week including rotational Saturdays.
• Must be ready to answer urgent client queries at any time.

Benefits:

• Attractive base salary and excellent sales commission.
• Great opportunity for career development in a growing market and company.
• Industry-specific training and coaching by a highly experienced team.
• 15 days annual leave.